Front Desk Supervisor

Front Desk Supervisor Hyatt Place Charleston Airport & Convention Center North Charleston, SC Job Details Full-time $17.50 - $19.00 an hour 6 hours ago Benefits Health insurance Dental insurance Paid time off Employee discount Qualifications Teamwork Microsoft Excel Property management tools Multitasking Interpersonal skills Sales transaction processing Financial transaction processing Processing cash transactions Shift management Productivity software

OPERA Full Job Description Front Desk Supervisor Position Overview:

We are seeking a highly energetic, professional, and service-driven Guest Service Supervisor to lead our Front Desk team and deliver Hyatt's promise: "We care for people so they can be their best." As the Guest Service Supervisor, you will oversee daily front desk operations, ensure exceptional guest experiences by going above and beyond expectations, and support team members in delivering outstanding hospitality from arrival to departure. This role requires a flexible schedule , including days, evenings (7-3 and 3-11 shifts), weekends, and holidays, as scheduling is based on hotel occupancy and operational needs. Primary Responsibilities Front Desk Supervisor Supervise daily front desk operations during 1st and 2nd shifts. Lead by example in delivering exceptional guest service and hospitality. Ensure smooth and efficient guest check-in and check-out procedures. Oversee accurate processing of guest information within hotel operating systems. Maintain organization and professionalism at the front desk area. Assist with reservations, phone services, and guest inquiries. Guest Experience Create a welcoming environment and ensure every guest interaction leaves a positive and lasting impression. Respond promptly and professionally to guest concerns and service recovery situations. Team Leadership & Training Train, mentor, and support front desk agents to maintain high service standards. Conduct or assist with front desk meetings and training sessions. Ensure all team members comply with Hyatt Place brand standards, hotel policies, and operational procedures. Promote teamwork and assist coworkers across departments when needed. Financial Accountability Monitor front desk cash handling procedures, including cash drawers and payment processing. Ensure accurate posting of guest charges and payments. Maintain the security of guest financial information and digital data. Safety & Security Maintain awareness of hotel activity and report suspicious behavior immediately to the General Manager or appropriate personnel. Ensure the safety and security of guests, staff, and hotel property in a 24-hour hospitality environment. Follow and enforce all safety policies and procedures. Operational Support Assist other departments as needed, including supporting the Breakfast Department during busy shifts. Ensure the front desk area and assigned equipment remain clean, organized, and fully operational. Report maintenance or operational issues promptly. Required Knowledge, Skills, and Abilities Strong leadership and guest service skills. Ability to maintain a friendly, outgoing, and professional demeanor at all times. Excellent verbal and written communication skills. Strong organizational and problem-solving abilities. Ability to manage multiple tasks in a fast-paced hospitality environment. Proficiency with Microsoft Office (Word, Excel, PowerPoint). Ability to operate hotel phone systems and reservation tools. Ability to learn and effectively use the Opera Property Management System and Colleague Advantage (training provided). Ability to accurately process guest transactions and documentation during each shift. Physical Requirements Ability to stand for extended periods during shifts. Ability to move or lift items such as luggage, carts, linen bags, or supply boxes when needed. Schedule Requirements Must be able to work a flexible schedule, including : Day and evening shifts (7-3 and 3-11) Weekends Holidays Scheduling is based on hotel occupancy and operational needs.

Pay:

$17.50 - $19.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off

Work Location:

In person