Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Front Desk Manager
Job
Best Western Galleria Inn and Suites
Memphis, TN (In Person)
$36,532 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
62
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Front Desk Manager Best Western Galleria Inn and Suites Memphis, TN Job Details Full-time $16 - $18 an hour 21 hours ago Benefits Career development plan Employee discount Opportunities for advancement Qualifications Resort Multilingual Night audit Team development Property management systems (PMS) Telephone systems Multi-line phone systems Office phone management Full Job Description Job Overview Become part of a welcoming, guest-focused team where your contributions are valued and every day brings new opportunities to connect with people from around the world. We foster a positive, collaborative culture built on teamwork, respect, and a commitment to exceptional service. We are committed to your growth and success. Through ongoing training, professional development programs, and access to educational resources, you'll gain valuable hospitality and customer service skills. Whether you're starting your career or looking to advance, we provide clear pathways for promotion and opportunities to grow within the organization. If you're passionate about creating memorable guest experiences and want to build a rewarding career in hospitality, our front team offers the support, benefits, and advancement opportunities to help you succeed. Duties Oversee daily front desk operations, including guest check-in/check-out, reservations, guest inquiries, hiring, training and disciplinings staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette and Bilingual or Multilingual capabilities to assist diverse guests. Empowers front desk staff to deliver exceptional guest services and maintain high standards of hospitality. Handle guest relations issues promptly, ensuring guest satisfaction and fostering positive relationships. Conduct Night Audit procedures to reconcile daily financial transactions accurately while maintaining security protocols. Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory. Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences. Maintain accurate records of guest information, reservations, billing details, and incident reports. Experience Proven experience in hospitality management or hotel front desk operations within a resort or hotel environment. Strong background in customer service with a focus on guest relations and resolving issues efficiently. Familiarity with hotel management software systems and multi-line phone systems is essential. Previous experience in Night Audit procedures is highly desirable. Demonstrated leadership skills with the ability to manage a team effectively in a fast-paced setting. Bilingual or Multilingual skills are preferred to serve a diverse clientele better. Knowledge of hospitality standards, phone etiquette, and guest services best practices is required to excel in this role. Ability to work a flexible schedule, including weekends and holidays Knowledge of Microsoft Office, Internet, and property management systems. Join us as a Front Desk Manager and be the heartbeat of our hospitality experience! Your enthusiasm, leadership, and commitment to excellence will create memorable stays for our guests while advancing your career in the vibrant world of hospitality management. Equal Employment Opportunity Our hotel maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.