Front Desk Supervisor

Front Desk Supervisor

HILTON MEMPHIS - 4.0

Memphis, TN Job Details $16.50 - $18.00 an hour 17 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Customer communication Full Job Description

• Job Title:

  Front Desk Supervisor

• Location:

• Hilton Memphis

• Department:

• Front Office

• Reports To:

• Front Office Manager

• Job Summary:

• We are seeking a dedicated and detail-oriented Front Desk Supervisor to oversee the daily operations of our front desk team.

This role is essential in ensuring the highest level of customer service and creating a welcoming environment for all guests. The ideal candidate will demonstrate strong leadership skills, excellent organizational abilities, and a commitment to maintaining the highest standards of guest satisfaction.

• Key Responsibilities:

• Supervise and support the front desk personnel in providing exceptional customer service.

Ensure all front desk procedures are followed accurately, including check-in/check-out protocols, reservations, and guest service inquiries. Resolve guest complaints and concerns quickly and efficiently, ensuring that issues are addressed to the guests' satisfaction. Train, mentor, and motivate front desk team members to achieve service excellence and meet departmental objectives. Monitor and manage staffing levels to ensure adequate coverage during peak times. Oversee the accurate handling of financial transactions, cash management, and billing processes. Collaborate with other departments to facilitate seamless service and communication. Assist with scheduling, performance evaluations, and administrative tasks. Uphold all company policies and maintain the confidentiality of customer information.

• Qualifications:

• Previous experience in a supervisory role within a hospitality or customer service environment is preferred.

Strong communication and interpersonal skills. Ability to handle high-pressure situations with professionalism. Proficient in using hotel management software and other standard office software. Exceptional problem-solving abilities and attention to detail. Flexible availability, including the ability to work weekends and holidays as required.

• Benefits:

• Competitive salary and performance-based incentives.

Health, dental, and vision insurance coverage. Opportunities for career growth and development. Paid time off and holiday pay. Employee discounts at our properties and participating partners. If you are passionate about delivering outstanding guest experiences and have the skills to lead a dynamic team, we would love to hear from you! Apply today to join our dedicated team and contribute to our commitment to excellence in the hospitality industry.