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Hotel - Front Desk Supervisor
Job
Residence Inn Fort Worth Cultural District
Fort Worth, TX (In Person)
$47,840 Salary, Full-Time
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Job Description
Job Summary Join our dynamic hospitality team as a Hotel Front Desk Supervisor, where you'll lead the front desk operations with energy and enthusiasm! In this pivotal role, you will oversee guest check-in and check-out processes, ensure exceptional customer service, and coordinate guest services to create memorable experiences. Your leadership will help maintain smooth daily operations, uphold hotel standards, and foster a welcoming environment for all visitors. If you thrive in fast-paced settings and have a passion for hospitality management, this is your opportunity to shine! Job Duties Occupy the hotel lobby and other public areas Represent the General Manager, when absent Act in accordance with all security and emergency procedures and manage the instigation of these, as required Ensure that all Guest complaints managed, recorded and resolved promptly Support the Night Auditor with all Front Desk and accounting related duties Produce nightly reports, as required Inform Departments of special requests, early/late departures, room changes and other Guest requests Maintain good communication and work relationships in all hotel areas Act in accordance with fire, health and safety regulations and follow the correct procedures when required Serve your role and Team in an environmentally-conscience manner. Job Requirements Supervisors are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow: Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Flexible work schedule Day Shift and Night Shift It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Two years Front Desk experience/ supervisory experience Knowledge of the hospitality industry High level of IT Proficiency At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.