402010 Hotel Front Desk Supervisor

FRONT DESK SUPERVISOR

Job Description Title:

Front Desk Supervisor Division:

Hotel -

Rooms Department:

Front Desk Reports to: Front Desk Manager Job summary Assist the Director of the Front Desk in directing and supervising the operational activities of the hotel's front desk within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Act as Front Desk Manager in the absence of said individual. The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities, provided such action is consistent with position guidelines as outlined below or though the exercise of sound, reasonable judgment and initiative in the performance of job responsibilities. Position guidelines include, but are not limited to, established company and department policies and procedures and all supervisory directives. Summary of essential job functions Review VIP reservations, amenity orders, and resumes for incoming and in house guests. Update the computer system Monitor the inventory to ensure groups and special blocks are handled correctly Communicate with other departments to unsure proper handling of guests and groups Perform front desk duties Communicate effectively both verbally and in writing to proved clear direction to staff Observe performance and encourage improvement of staff Educational/Experience Requirements Any combination of education and experience equivalent to a four-year college or experience that provides the required knowledge skills and abilities At least one year of front desk management experience required Abilities Required Ability to deal with guests, some of which will require a large amount of patience, tact, and diplomacy to defuse anger and resolve conflicts Basic math skills Ability to listen and speak effectively in English Ability to lift up to 15 lbs Ability to use a fairly complex computer system Must be flexible be able to work different Shifts Disclaimer The above statements are intended to describe the general nature and level of work being preformed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.