Front Desk Supervisor Empire Hotels Management - 3.4 Madison, WI Job Details Part-time | Full-time $19 - $21 an hour 13 hours ago Benefits Paid time off Employee discount Qualifications Foreign language proficiency Computer operation Customer communication Multitasking Property management systems (PMS) Computer skills OPERA Venue guest services Full Job Description Company Overview Holiday Inn Madison at The American Center, a leading operator of full-service hotels in the United States, is dedicated to providing exceptional hospitality experiences. With a commitment to quality service, we pride ourselves on creating welcoming environments for our guests. Summary We are seeking a Front Desk Supervisor to join our team at Holiday Inn Madison. In this role, you will oversee front desk operations, ensuring that guests receive outstanding service and support. Your leadership will be vital in maintaining our high standards of hospitality and guest satisfaction. Responsibilities Manage daily front desk operations and ensure efficient guest check-in and check-out processes. Supervise front desk staff, providing training and support to enhance performance. Address guest inquiries and resolve any issues promptly to ensure satisfaction. Maintain accurate records of guest information and transactions using hotel management software. Coordinate with housekeeping and maintenance departments to ensure room readiness for guests. Implement and uphold hotel policies and procedures to maintain a high standard of service. Requirements Proven experience in a front desk or hospitality management role. Strong computer literacy with proficiency in Opera management software. Excellent communication skills, both verbal and written. Ability to manage multiple tasks efficiently in a fast-paced environment. Bilingual abilities are a plus but not required. If you are passionate about delivering exceptional guest experiences and have the skills to lead a dynamic team, we invite you to apply for the Front Desk Supervisor position at Holiday Inn Madison at The American Center.

Job Types:

Full-time, Part-time Pay:

$19.00 - $21.00 per hour

Benefits:

Employee discount Paid time off Ability to

Commute:

Madison, WI 53718 (Required) Ability to

Relocate:

Madison, WI 53718: Relocate before starting work (Required)

Work Location:

In person