Hotel Front Office Supervisor

Hotel Front Office Supervisor Fairfield by Marriott Madison East Madison, WI Job Details Full-time $18•$21 an hour 3 days ago Benefits Dental insurance Paid time off Vision insurance Employee discount Opportunities for advancement Qualifications Hospitality Computer operation Recruitment process management Inventory management Computer literacy Staff scheduling Managing hospitality teams Mid-level Team development Team management Attention to detail Recruiting Organizational skills Front desk Hotel customer satisfaction operations Interviewing Computer skills Leadership Communication skills Staffing management Overseeing training Staff development Performance evaluation Full Job Description Front Office Supervisor (FOS)

Location:

Fairfield by Marriott•

Madison East Pay:

$18-21/hour

Hours:

32-40 per week (overtime as approved)

Shifts:

7am-3pm, 3pm-11pm, 11pm-7am

Availability:

Open availability required (weekends & holidays)•Position Overview The Front Office Supervisor supports daily hotel front desk operations while staffing, training, and developing the front desk team. This role combines hands-on shift coverage with management and leadership responsibilities. You will not only serve as the face of the hotel for guests, but you will also serve as a leader for a diverse team of front desk associates whom you will coach and guide on their jobs. Key Responsibilities Work 3-4 front desk shifts per week Interview, hire, and train front desk associates Create and manage employee schedules Step in to cover shifts when needed Coach team members and support their professional growth Conduct performance reviews Coordinate with the sales team to prepare for incoming groups Ensure front desk staff are informed and ready for group arrivals Complete pre-arrival preparations for group guests and Marriott members Ensure accuracy in billing and front desk reporting Oversee market inventory and order products Other duties as assigned Qualifications Very high computer literacy and ability to learn new systems quickly Ability to build relationships amongst staff and guests Ability to lead diverse staff body Professional and interpersonal communication skills Strong attention to detail and organizational skills Substantial, ongoing hospitality and/or leadership experience strongly preferred Benefits Marriott hotel discounts worldwide Dental and vision insurance available Paid time off On-site career growth opportunities

Pay:

$18.00•$21.00 per hour

Benefits:

Dental insurance Employee discount Paid time off Vision insurance

Experience:

Leadership:

1 year (Preferred)

Hospitality:

1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Madison, WI 53718 (Required)

Work Location:

In person