The Front Desk Runs Better When You're On It. We are not looking for someone who supervises from a distance. We need a Front Desk Supervisor who is plugged in, present, and setting the pace for every shift they lead. Someone who holds the standard when the GM is not on the floor

• not because they are told to, but because that is simply who they are.

If you take pride in a smooth operation, take ownership when something goes sideways, and genuinely care about the team you are leading and the guests you are serving, this role was written for you. The Role As Front Desk Supervisor, you are the senior presence on your shift. You lead the desk team in real time, ensure every guest interaction reflects our brand standards, and step in without hesitation when the situation calls for it. You are an extension of hotel leadership

• dependable, consistent, and fully capable of running the front of the house. This role requires Opera PMS proficiency. You will use it daily to manage reservations, room blocks, billing, arrivals, departures, and special requests. Your ability to move through the system quickly and accurately is non-negotiable. What You'll Do
• Supervise and support front desk team members during assigned shift, including coaching, redirecting, and recognizing performance in real time
• Serve as the first point of escalation for guest concerns
• you handle it, you own it, you close it
• Manage all front desk operations in

Opera PMS:

reservations, check-in, check-out, room assignments, billing, and adjustments

• Monitor arrivals, departures, VIPs, and special requests to ensure nothing falls through the cracks
• Conduct pre-shift briefings to align the team on occupancy, arrivals, events, and priorities
• Ensure brand standards are upheld at the desk and throughout the guest experience during your shift
• Support new team member onboarding and ongoing training at the desk level
• Communicate shift handoff clearly and thoroughly
• the next shift should never be surprised
• Identify and report maintenance, safety, or service issues promptly and accurately
• Assist with scheduling, daily reports, and other administrative tasks as directed by the Guest Services Manager or GM What You Bring
• Minimum 1-2 years of hotel front desk experience required
• Prior supervisory or lead experience in a hotel environment strongly preferred
• Opera PMS proficiency required
• you navigate it confidently and efficiently
• A track record of reliability
• your team and your leadership count on you to show up and show up ready
• Genuine guest-first mentality with the ability to turn a difficult situation into a positive outcome
• Strong communication skills
• clear, calm, and direct with both guests and team members
• Flexible availability including evenings, weekends, and holidays without exception
• Comfortable making decisions independently when leadership is not on-site
• Detail orientation that extends to every transaction, every note, and every transition between shifts Who You Are
• Dependable
• your schedule is consistent and your presence is steady
• Guest-centric
• you lead with the guest experience in mind, always
• A natural leader
• you set the tone without being asked and the team follows because they respect you
• Accountable
• when something goes wrong on your shift, you own it and fix it
• A coach
• you develop the people around you, not just manage them through a shift
• Proud of turnaround wins
• you notice when the desk improves and you help build that momentum
• Calm under pressure
• a sold-out night, a double-booking, or a frustrated guest does not rattle you
• Detail-driven
• small things matter to you because they matter to the guest What We Offer
• $18.00
• $22.00 per hour based on experience
• Hotel travel discounts across our brand portfolio
• Medical, dental, and vision benefits eligibility
• Paid time off accruing from day one
• A path to Guest Services Manager for the right candidate
• A leadership team that leads from the floor and recognizes performance
• A culture where accountability and excellence are the standard
• and are rewarded Our Culture Scarlett Hotel Group operates on four pillars: Team, Guest, Top Line, Bottom Line.

As Front Desk Supervisor, you live in Pillars 1 and 2 every single shift. We promote from within, and the team members who grow fastest are the ones who lead with consistency, bring energy to the desk, and take genuine pride in what they are building. This role is a launchpad for the right person. Lead the Desk. Set the Standard. Apply Today. Tell us about a time you turned a guest situation around. Show us your Opera PMS experience. Let us see the leader behind the resume. Scarlett Hotel Group is an

Equal Opportunity Employer Pay:

$18.00

• $22.

00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): What does reliablity mean to you?

Work Location:

In person