Job Title:

Hotel General Manager Location:

Shell Lake Lodge (Travelodge by Wyndham) -

Shell Lake, WI Job Type:

Full-time Salary:

$50,000 - $60,000 per year

Schedule:

Day shift, with on-call flexibility for weekends and holidays as needed] About Us Shell Lake Lodge is a charming, newly refreshed 41-room hotel located right on Highway 63 in Shell Lake, Wisconsin. We serve a wonderful mix of tourists, outdoor enthusiasts, and business travelers visiting our beautiful lake community. As a family-owned and operated business, we treat our team like family and pride ourselves on offering a warm, clean, and seamless stay for every guest. We are seeking an energetic, organized, and hands-on General Manager to oversee our day-to-day operations. If you are a natural leader who loves hospitality, excels at building great teams, and isn't afraid to roll up your sleeves to get the job done, we want you to lead our lodge! Job Summary As the General Manager, you will have overall responsibility for the success of the hotel. This includes managing daily operations, leading and scheduling our front desk and housekeeping staff, maintaining brand standards, tracking inventory, and ensuring our guests receive top-tier service. You will work closely with the owners to keep the lodge running smoothly, efficiently, and profitably.

Key Responsibilities Daily Operations:

Oversee all aspects of the hotel's daily workflow, including front desk operations, continental breakfast service, and guest satisfaction.

Staff Leadership:

Recruit, train, schedule, and supervise housekeeping and guest services staff. Foster a positive, collaborative, and hard-working team culture.

Housekeeping & Property Quality:

Perform regular room inspections to guarantee our strict cleanliness and maintenance standards are met.

Inventory & Supplies:

Monitor, order, and organize hotel linens, amenities, cleaning supplies, and breakfast stock to stay within budget.

Guest Relations:

Be the point of escalation for guest inquiries, reviews, and resolution of any on-site issues with professionalism and grace.

Administrative Tasks:

Assist with daily financial reconciliation, basic payroll tracking, and ensuring compliance with Wyndham brand regulations and local safety guidelines.

Hands-on Support:

Step in to assist at the front desk, laundry, or housekeeping during high-occupancy days or short-staffed shifts.

What We Are Looking For Experience:

2+ years of management experience in hospitality, retail, or a fast-paced customer service environment (hotel front desk or housekeeping management is a huge plus!).

Leadership Style:

A supportive, \"lead-by-example\" management style. You motivate your team by working alongside them when needed.

Skills:

Strong communication, organization, conflict resolution, and basic computer skills (experience with Hotel Property Management Systems is preferred, but we will train).

Problem Solver:

Highly resourceful with the ability to think on your feet and handle unexpected maintenance or guest situations calmly.

Availability:

Must have flexible availability, including weekends and holidays, as hotel operations run 24/7. Must be authorized to work in the United States.

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

Employee discount Paid time off

Work Location:

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