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KF
Kroger Family of Companies
FRONT END/FLOOR SUPERVISOR
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
RESPONSIBILITIES
Essential Job Functions:
- Model exceptional customer service and engagement behaviors.
- Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them.
- Spend at least 90% of time on customer approach side of the check lanes
- Be an approachable, visible source of assistance to both customers and associates.
- Maintain self-checkout and total front end queuing standards.
- Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
- Ensure till audits are being performed.
- Supervise basket retrieval process.
- Maintain break schedules for front end associates.
- Make sure carry-outs are offered to customers.
- Supervise cleanliness and safety conditions for front end and restrooms.
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
QUALIFICATIONS
Desired Previous Job Experience- Previous comparable experience
Minimum Position Qualifications:
- None