Job Summary The Housekeeping Manager (HM) works within the department to supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area and is responsible for the security of the hotel linen and supplies inventory. The Housekeeping Manager's focus on guest and associate satisfaction, expense control and product quality and will lead to their contribution to the overall goals of the hotel. Responsibilities The Housekeeping Manager sets the tone for Sonesta's Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external) and achievement-oriented leaders. The Housekeeping Manager is responsible for the oversight of the Housekeeping Department. The role's primary responsibilities are to ensure all guests receive quality service and a clean & safe environment throughout their stay. In this role, the Housekeeping Manager is expected to promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, meet and exceed productivity goals. Manage day-to-day operations to ensure the quality and standards are meeting the expectations of the guests and employees. Ensure cleaning and servicing of rooms and housekeeping areas according to established Sonesta standards including walk throughs and inspections of housekeeping space and public areas Establish and maintain inventory of supplies and operating equipment including cost control measures. Compile and report accurate status of guest rooms to front office. Promote teamwork and quality service through daily communication and coordination with other departments. Ensure all Sonesta safety and sanitation standards are adhered to. Respond to guest complaints and ensure proper follow-up is completed. Serve as "Manager on Duty" as required and respond to emergency situations as needed. Maintain high standards of personal appearance and grooming. Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands. Conduct inventories of linen, supplies and equipment as needed. Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction and cleanliness scores. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Qualifications High School Diploma or equivalent plus two years housekeeping experience including a minimum of one year of supervisory training/experience. Previous background from the full-service hotel industry preferred. Ability to speak, read, and write fluent English; other languages beneficial. Reading and writing abilities are required in order to communicate effectively with guests and co-workers, complete written documented tasks, order supplies, receive instructions and read equipment manuals and safety information. Bi-lingual in English and Spanish preferred Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances. Problem solving, reasoning, motivating, organizational and training abilities. Ability to prioritize and organize work assignments. Experience with Microsoft Office preferred. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Will be required to regularly use commercial cleaning chemicals. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently standing up and moving about the facility. Frequently handling objects and equipment to maintain the facility. Frequently bending, stooping, kneeling, climbing, and crawling. Will be required to work mornings, evening, weekends, and holidays. Perform other duties as assigned. Join us in delivering exceptional cleanliness standards while fostering a safe environment for everyone. Your expertise will help create inviting spaces that guests love to visit!

Pay:

$19.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person