DIRECTOR OF HOUSEKEEPING

General Information Press space or enter keys to toggle section visibility Country/Region United States of America Province/City Menlo Park, CA Hiring Entity Rosewood Sand Hill Department Rooms - Heart of House Job Type Full-time Permanent Job Description Press space or enter keys to toggle section visibility

OVERVIEW/BASIC FUNCTION

To be responsible for the effective management and continuous improvement of Housekeeping services within the hotel. To play a leading role in ensuring the implementation of hotel's service standards are in line with policies and procedures.

RESPONSIBILITIES

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Establish and maintain the ultimate of cleanliness and institute work rules to accomplish same. Coordinate with Human Resources in establishing training methods and procedures for development of employees. Develop working schedules to meet peak end stock periods and always remain within the labor low requirements. Maintain a close payroll control. Keep a close liaison with Front Office to ascertain and meet anticipated guest check-in and check-out. Provide daily inspector of all areas to provide hotel standards and address necessary orders to correct shortcomings. Meet regularly with Engineering to ensure smooth flow of repair work. Keep good room and F&B linen inventory and assist with control of such. Prepare annual Housekeeping (FF&E) and Operating Equipment Budget in consultation with Management. Prepare annual Uniform Budget and controls maintenance and issuance of uniforms. Meet with salesmen or outside consultants in order to keep informed of development and be updated on all new and/or improved chemicals. Work closely with Managing Director in order to keep expenses within monthly forecast. Work closely with Purchasing Agent to ensure regular purchase and flow of supply and to keep a close supervision on Housekeeping storeroom inventories. Keep a close control of all supplies, making sure that we requisition on a timely basis so as not to disrupt the work flow. Keep a good control of the night contracted cleaning company in all areas. Maintain all linen closets in good standing. Make recommendations to management for modernization of equipment and chemicals. Oversee the running of Laundry department and quality control of all materials. Ensure the availability of correct guestroom linen and food and beverage linen at all times. Attend specified hotel meetings. Keep in compliance with all OSHA regulations. Hold regular associates' meetings. Keeping good control of department keys, beeper and radio. Ensure that all employees are correctly attired and show a positive attitude always. Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees. All other duties as required.

REQUIRED SKILLS

General Skills:

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

Technical Skills:

Knowledge of public area management and laundry operations; knowledge of proper chemical handling and following OSHA requirements; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Housekeeping and Laundry departments; ability to motivate the associates and developing incentive programs to improve their productivity.

Language:

Required to speak, read and write English, with fluency in other languages preferred.

Physical Requirements:

Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding .

QUALIFICATIONS

College degree.

Licenses & Certifications:

None required.

EXPERIENCE

Experience:

Minimum two years experience as a Director of Housekeeping or Executive Housekeeper for a luxury or ultra-luxury hotel\

Pay:

The salary range for this position is $90,000 to $105,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education. About Us Press space or enter keys to toggle section visibility Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests. Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa®, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone. Go Back