On-Site Account Manager - Mall Housekeeping services Township Building Services, Inc. - 3.7 Milpitas, CA Job Details Full-time From $70,000 a year 5 hours ago Benefits Health insurance Dental insurance Paid time off Qualifications Spanish Customer communication Staff supervision Computer literacy English Managing client accounts Commercial building sanitation management experience Crew management Full Job Description On-Site Account Manager - Mall Janitorial Services The On-Site Account Manager oversees daily janitorial operations at a shopping mall, ensuring cleaning standards, staffing, and client expectations are consistently met. This role serves as the primary contact for mall management and leads the janitorial team to maintain a clean, safe, and welcoming environment for tenants and visitors. Key Responsibilities Manage day porters, night crews, and leads Develop staffing schedules and assign daily tasks based on mall hours Oversee cleaning of common areas, restrooms, food courts, entrances, and exterior areas. Conduct regular inspections, document deficiencies, and follow up on corrective actions. Ensure services meet the contractual scope of work and established quality standards. Coordinate periodic projects, including floor care, carpet cleaning, pressure washing, and detailed cleaning. Communicate with mall management to address service requests and resolve concerns promptly. Recruit, train, and coach employees; monitor attendance, performance, and timecards. Monitor labor hours, supply usage, equipment condition, and operating budgets. Maintain inventory and coordinate ordering of cleaning supplies and equipment. Enforce safety procedures, proper chemical handling, equipment use, and incident reporting. Coordinate cleaning support for special events, holidays, and peak shopping periods. Prepare inspection reports, staffing updates, project schedules, and service summaries. Qualifications Experience supervising janitorial operations in a mall, retail center, or other high-traffic facility. Strong leadership, organization, customer service, and communication skills. Knowledge of commercial cleaning methods, floor care, equipment, and workplace safety. Ability to manage staffing, prioritize tasks, and respond to changing operational needs. Basic computer skills for email, scheduling, reports, and timekeeping. Availability to support evenings, weekends, and holidays as required.

Pay:

From $70,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off

Experience:

Management:

1 year (Required)

Language:

Spanish (Preferred) English (Required)

Work Location:

In person