Housekeeping Supervisor

Housekeeping Supervisor (part of Hilton) 3.7 3.7 out of 5 stars 13700 Conference Center Drive South, Noblesville, IN 46060 From $20 an hour - Full-time Embassy Suites by Hilton Noblesville Indianapolis Conference Center 3,895 reviews From $20 an hour - Full-time

JOB DESCRIPTION/FUNCTIONS HOUSEKEEPING SUPERVISOR REPORTS TO

Executive Housekeeper, AGM/GM

BASIC PURPOSE

Supervise the operations of the housekeeping staff, promoting a safe environment and quality Housekeeping services to achieve maximum guest satisfaction. Monitor expenses, protect the property assets and lead a cohesive team of employees to ensure that all company standards are achieved.

FUNCTIONS/RESPONSIBILITIES

Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency. Perform housekeeping tasks as needed, including cleaning of guest rooms and all other housekeeping functions This position may require inspecting cleaned rooms to ensure that all brand and company standards are being met, and ensuring that any deficiencies are promptly and efficiently addressed and rectified. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house Ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets. May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal. Perform special projects and other responsibilities as assigned by supervisor. When needed, assist other departments and employees with any tasks requested by a supervisor or manager

Knowledge and Skills:

Education:

High school education or equivalent experience

Experience:

Housekeeping supervisory experience in the hospitality industry required.

Skills and Abilities:

Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Requires supervisory skills. Ability to clearly communicate information and hotel services to management and guests. No.

of employees supervised:

One to multiple

Hours Required:

S cheduled days and times may vary based on need and/or direction of supervisor Flexibility in scheduling required, including weekends, nights and holidays when needed Must adhere to the time and attendance policies set forth by the company

ENVIRONMENT

Physical Job Requirements Lifting/Pushing/Pulling/Carrying . Position requires daily and frequent lifting, pushing, pulling and carrying of supplies, linen, chemicals, housekeeping equipment carts, etc. Position includes the physical ability to move guestroom furniture, rotate mattresses and perform other strenuous activities Bending/Kneeling . Position requires frequent and daily bending and kneeling, picking up of supplies, removal of trash, cleaning of guest rooms, removal of linens, etc.

Mobility:

Total mobility is required, with continuous movement throughout hotel required

Continuous Standing:

Continuous and daily standing and walking required, up to duration of full shift

Climbing Stairs:

Position may necessitate the climbing of stairs

Hearing/Vision/Speech:

One-on-one communication with guests, supervisors and coworkers critical Must be able to receive, understand and give direction to staff from hotel management Must be able to clearly communicate standards and expectations with housekeeping employees Must be able to visually inspect rooms and ensure standards are adhered to

Chemicals/Agents:

Use of Cleaning chemicals, aerosol sprays and other chemicals used to perform function

Protective Clothing Type:

Job may require back brace, gloves and other protective equipment

Equipment Operation:

Vacuums and other housekeeping equipment Radios and other communication devices Basic administrative equipment such as computer, printer and scanner Join us as a Housekeeping Supervisor and play a vital role in creating memorable guest experiences through impeccable cleanliness and outstanding leadership. We value your expertise in managing teams, elevating standards, and fostering a positive work environment where excellence thrives!

Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible spending account Health insurance Health savings account Paid time off Paid training Referral program Vision insurance

Work Location:

In person