Amway Grand Plaza Director of Housekeeping & Laundry Services Amway Grand Plaza - 3.7 Grand Rapids, MI Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Microsoft Word Property management tools Anti-discrimination law Spreadsheets ADP English Managing hospitality teams High school diploma or GED Team management Guest services software Hotel operations budget management Organizational budget management Full Job Description From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown - and start your unstoppable career here. This is a full-time position requiring weekend availability. This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY:

The Executive Housekeeper is a key leader within the rooms division responsible for setting and achieving cleanliness goals and quality cleanliness standards of all areas within in the hotel. The Executive Housekeeper must impact all elements of the department from standards of cleanliness and associate morale to budgetary goals and inter-departmental relations.

ESSENTIAL FUNCTIONS

Overseeing daily operations of the housekeeping & laundry departments Ensure 4 diamond cleanliness standards are met in guest rooms, public spaces, and back of the house areas Review financial statements on a daily/monthly basis Maintain par stock of guest supplies, cleaning supplies, linen and uniform. Actively participate in annual capital and budgetary planning Provide immediate response to all guest problems and correspondence Coach, council, and mentor associates in the department to achieve goals Have a working knowledge of all housekeeping cleaning equipment, chemicals, and preventive maintenance programs for such machines. Responsible for training all associates on proper usage and handling of cleaning equipment and chemicals To establish a high degree of excellence in the Housekeeping Department Supervise a team of 140+ team members, including supervisors, Assistant Managers and the Director of Laundry Provide associates with a weekly schedule by Mondays Work closely with other departments, such as Engineering, Laundry, and the Front Desk to ensure guest satisfaction and 4 diamond quality Process payroll on a weekly basis Attend hotel required meetings Ensure expenses do not surpass budgetary controls Control overtime by properly scheduling Complete weekly supply inventory/purchasing Ensure compliance with all Hilton Brand Standards and Quality Assurance Audits Thorough understanding of SALT (Service & Loyalty Tracking) Software Ensure all employee reviews are completed on time Review out-of-order rooms daily and ensure room type availability for arriving guests Develop LSOPs as needed Adhere to and enforce rules and policies of the department and hotel Ensure and monitor that proper key controls are in effect. Work with Director of Laundry to ensure proper laundry pars/inventories are taken Communicate with engineering to ensure needed projects are being completed by monitoring inventory Ensure all uniform room expectations are being met Ensure Lost & found articles are stored properly and logs are maintained. Abide by all FMLA and ADA laws

REQUIRED SKILLS

Must be reliable; willing to work PM hours, weekends and holidays Ability to communicate in English both verbally and written. Ability to use the OnQ property management system, Microsoft excel/word, and ADP Able to use different types of chemicals. Requires the ability to manage different personalities in a high stress environment Understanding of operating a budget and maintaining budget

EDUCATION & EXPERIENCE

High School Education Required Previous Management Experience in Housekeeping Working knowledge of all federal, state, and local laws governing equal employment opportunities and civil rights.

PHYSICAL REQUIREMENTS

Be able to lift 50lbs Be able to push/pull carts that weight up to 400lbs Bend, stoop, stand, and walk long distances for the duration of the shift