WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

\"Create the Extraordinary\"

Our Vision :

\"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence.\"

Our Values :

\"Blaze the Trail, Together We Win, All-In on Service\" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Assists with the overall day-to-day operation of a diverse work force in the hotel. Creates a great time by ensuring that the highest level of guestroom cleanliness is achieved and maintained.

HOW YOU WILL CREATE THE EXTRAORDINARY

Inspects guests' rooms to ensure the highest cleaning standards are met. Provides counseling and supports team members in meeting their responsibilities and becoming part of the team. Ensures all team members follow hotel policies and procedures. Expedites and oversees special requests from the Front Desk. Attends management meetings. Develops teams and its members. Motivates employees to provide superior customer service to our guests. Monitors job performance daily. Meets the attendance guidelines of the job and adheres to departmental and company policies. Demonstrates Horseshoe's Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell. Previous housekeeping experience is required. Strong written and verbal skills are required. Excellent interpersonal, customer service, organizational, team building, and problem solving skills are required. Must demonstrate the ability to lead, guide, direct, develop and motivate people at all levels. Must possess strong people skills and ability to problem-solve through listening and responding to the needs of team members. Knowledge of Housekeeping operation is preferred. Knowledge of computers and typing skills are essential. Computer software knowledge to include Word and Excel is preferred. Must have a good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment, including

MSDS, OSHA

guidelines would be beneficial. Must be able to converse, understand, read and write in English. Bilingual helpful (Spanish). Must be able to calmly handle stressful situations. Must be willing to work any day of the week. Must be able to get along well with co-workers and work as a team.

WHAT YOU WILL NEED

Must be able to perform the physical job duties of line employees in emergency situations. Must be able to work independently and with co-workers. Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. Must be able to speak distinctly and persuasively to others. Must be able to stoop, bend, push, pull, and carry up to 50 pounds. Must be able to maneuver in hotel, up and down stairs and reach above shoulder level. Must have good finger movement and rotating wrist motion. Must be able to tolerate cleaning chemicals, without developing an allergic reaction. Must be able to work in areas containing second hand smoke. Must be able to operate equipment, including vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom. Caesars reserves the right to make changes to this job description whenever necessary.

ABOUT US

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming's golden age. Here you'll find everything a real gambler wants, and more.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. 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