Essential Functions:

Primary focus on public area cleanliness and turndown service.\n
Attend and assist with the Monthly OST meetings.\n
Manage the Supervisors and all daily operations of the team.\n
Ensure all Safety Policies and Procedures are followed and adhered to.\n
Daily Medallia Board is posted and Shared with Associates.\n
Sign off on payroll, ensuring all coding is accurate, PTO sheets turned in, manual time sheets turned in and detail reports are signed and turned in.\n
Assist with scheduling for the department.\n
Cover supervisor duties as needed.\n
Manage the 100 point inspection process.\n
Continued training of associates as needed.\n
Assist in performing monthly 1-on-1 staff meetings.\n
Facilitate evening department stand up meetings with the evening associates.\n
Assist in the interviewing and hiring process\n
Perform Coaching and Counseling of staff as needed.\n
Monitor Medallia guest room cleanliness scores.\n
Assist with all supply inventories.\n
Displays a positive, upbeat and professional demeanor with all guests and associates\n
Completion of all assigned duties as directed by the Executive Housekeeper/Assist. Exec Housekeeper.\n
Maintain property to Omni standards as outlined in Rooms Operation Manual\n
Responds quickly and urgently to all guest requests\n
Conducts Moments of Service success checklists on a daily/weekly basis\n
Conducts guestroom inspection checklist on daily/weekly basis\n
Conducts Rooms control to update personal preference profiles\n
Conducts inspections of stayover service and turndown service\n
Conducts inspections of public areas\n
Works with lobby attendants to maximize efficiency and quality of work.

Tools and Equipment:

Computer and printer, telephone, pen/pencil, photo-copying machine, facsimile machine\n

Working Environment:

Interior of hotel, in normal office conditions.\n
Exterior of hotel with exposure to weather conditions.\n
Exposure to various hazardous chemicals.

Qualifications:

One to two years' experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.\n
Knowledge of Opera, Kronos, and Alice are preferred\n
Must be able to stand and walk for an extended period of time or for an entire shift\n
Must be able to move, lift, carry, push, pull objects up to 50 lbs.\n
Must be available to work flexible hours to include nights, weekends, and holidays.

\nOmni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. 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