S3000 HOTEL HOUSEKEEPING MANAGER IMG

Post

S3000 HOTEL HOUSEKEEPING MANAGER IMG

Job Category:

Hotel

Requisition Number:

S3000003106

Posting Details

Posted:

June 22, 2026 Full-Time On-site Locations Showing 1 location Mescalero, NM 88340, USA Job Details Description

Position Title:

Housekeeping Manager s

To:

Executive Housekeeper

Supervises:

Housekeeping Supervisor, Housekeeping Attendant and Houseman Summary of Position Housekeeping Manager is responsible for the overall operation of the department, cleanliness and upkeep of IMGR&C. Key Responsibilities and Performance/Behaviors Ability Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands w to get the information needed toplete tasks to standard. Can explain and demonstrate technical skills used toplete tasks to standard. Can explain or demonstrate the behavioral values or standards needed toplete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed toplete task or goal. Hasplete knowledge and can tell others of IMGR&C products and services. Provide guests with directions or other venue information. Act upon allmentsplaints in a prompt, professional and friendly manner. Performance Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP's and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly ing talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance. Behavior Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues tomunicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats other with respect in all situations. Service Serves others. Identifies and canmunicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team's service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved. Professionalism Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property. Attendance Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible. Required to work all Marketing Special Events and Concerts. Communication Provides information others need to succeed, in time for them to use it. s with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. s all guestplaints andpliments to Supervisor or Manager. s all situations to Supervisor or Manager w resort grounds or equipment do not meet IMGR&C standards. Team Work Puts Success of team ahead of personal success. s other team members succeed without being asked. Takes action to resolve conflict between individuals. s other departments achieve success. s ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings. Essential Duties and Responsibilities include the following and are subject to change at management's discretion: Schedules all Housekeeping Department personnel on a weekly basis, to ensure proper coverage of all services with maximum quality customer service and maximum efficiency at all times; Approves time for payroll; Maintains budget and expenditures tracking to ensure department budgetary goals are being met, and that costs are controlled as efficiently as possible. Prepares budget reports for management when requested by Director of Support Services; Handles any customer conflicts when they arise, maintaining quality customer service at all times; Prepares and conducts Performance Appraisals on Housekeeping Department team members; Develops and maintains good working relationships with vendors for supplies when needed, and contracts for these supplies at the lowest possible costs; Establishes standards of cleanliness for all areas of responsibility and assure these standards are met and maintained. Controls supply usage and costs; Establishes and monitors preventive maintenance programs for all equipment in the department; s any breakage or damage to maintenance department to assure that faults have been corrected within a reasonable time-frame; Schedules and supervises heavy duty cleaning as deemed necessary; Maintains inventory of needed supplies, and orders new supplies, when necessary; Evaluates Team Members to ensure performance is to standard Conducts pre-shift meetings; Creates Daily documenting daily taskpletions and activities; Ads to all regulatory, departmental. and casino policies and procedures; Performs other duties as required. Supervisory Responsibilities Directly supervises Assistant Housekeeping Manager, Shift Supervisor and Housekeeping Attendants. Responsible for the overall direction, coordination, and evaluation of these team members. Carries out supervisory responsibilities in accordance with Mescalero Apache Tribal and Inn of the Mountain Gods Resort and Casino policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning assigning, and directing work performance reviews; rewarding and disciplining team members; addressing issues and resolving conflicts. Education and/or Experience Requirements Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork. High school diploma or general education degree (GED); or one to two years job-related experience and/or training; or equivalentbination of education and experience may be Mescalero Apache Tribal preference; bicultural experience preferred. Physical Demands The physical demands described are representative of those that must be met by a team member to successfully perform the essential duties of this position. While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand heldmunications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours. Work Environment The work environment characteristics described are representative of those a team member encounters while performing the essential functions of this position. The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.