Housekeeping Floor Manager

Housekeeping Floor Manager Boomtown Casino Resort - 2.3 Reno, NV Job Details 1 day ago Qualifications Computer operation Customer communication Hotel housekeeping management In-person customer service Managing hospitality teams Casino staff supervision High school diploma or GED Hotel room cleaning Guest services software Productivity software Full Job Description At Boomtown Casino Hotel, our mission is to provide an environment for our team members where they want to be, and where they want to stay! Our goal is to hire and retain individuals who want to grow within the company while building and maintaining lifelong friendships with fellow team members and guests. Whether it's back of the house, front of the house, management or at an executive level, we are one team, working together to create memorable experiences in a fun, friendly and professional workplace. The successful Housekeeping Floor Manager candidate will be responsible for answering guest room calls, stocking linen closets maintaining public areas of the hotel and any other related duties required. Superior customer service skills required. Supervise, coach, and support Room Inspectors in the performance of their duties, ensuring consistent inspection standards, accountability, and operational efficiency. Conduct routine inspections of assigned floors and work closely with Room Inspectors to ensure deficiencies are identified and corrected promptly. Supervise and coordinate daily housekeeping operations, including room cleaning, public area maintenance, and laundry services. Oversee team performance through consistent supervision, coaching, and accountability measures, addressing performance concerns promptly and professionally. Ensure assigned floors are guest-ready at all times by monitoring room status, inspection completion, and operational priorities. Assign daily tasks and room assignments to housekeepers and housemen. Monitor inventory levels of cleaning supplies, linens, and guest amenities; coordinate orders as needed. Address guest requests, complaints, and special needs promptly and professionally. Conduct regular safety and maintenance checks, reporting any issues to management for resolution. Enforce strict compliance with cleanliness standards, safety protocols, sanitation standards, and company policies. Prepare and maintain housekeeping reports, such as room status and maintenance logs. Perform cleaning duties as needed during peak times or staffing shortages. Collaborate with other departments to ensure smooth hotel operations and guest satisfaction. Work Environment Fast-paced and dynamic environment within a large casino resort property. Requires availability to work a flexible schedule, including weekends, holidays, and varying shifts based on operational needs. Must be able to stand and walk for extended periods. Ability to lift, push, and pull up to 50 pounds regularly. Must be able to climb stairs and perform physical tasks, including bending, reaching, and kneeling. Requirements High school diploma or equivalent required; additional education or certifications in hospitality management is a plus. Minimum of 2 years of experience in housekeeping, with at least 1 year in a supervisory role preferred. Strong leadership and organizational skills. Excellent communication and interpersonal abilities. Ability to prioritize and manage multiple tasks in a fast-paced environment. Proficient in using housekeeping management systems and basic computer applications (e.g., Microsoft Office). Fluency in English required; fluency in Spanish is a plus. Must be at least 18 years of age.