Job Description Position:

Housekeeping Supervisor Location:

Antiochian Village Conference Center Reports To:

Executive Director Employment Status:

Full-Time, Non-Exempt Salary Range:

$35,000 - $42,000 Purpose of Job The Housekeeping Supervisor is responsible for the supervision, organization, and operation of all housekeeping and laundry services within the Antiochian Village Conference & Retreat Center. This role ensures that guest rooms, public areas, and facilities are maintained in a clean, orderly, and welcoming condition while supervising housekeeping staff and supporting the overall guest experience. The Housekeeping Supervisor provides leadership to the housekeeping team, maintains a respectful and productive work environment, and ensures departmental operations are conducted efficiently and in accordance with Village policies and standards. Essential Functions & Responsibilities Department Operations

• Oversee the cleanliness and maintenance of the entire Conference Center and lodging facilities, with the exception of the Cedars banquet hall and kitchen. o Housekeeping staff may occasionally be required to assist the kitchen with cleaning support when operational needs require.
• Prepare daily work assignments and cleaning schedules for housekeeping and laundry staff.
• Prioritize cleaning schedules based on guest arrivals, departures, and operational needs.
• Work closely with the Events Department to coordinate guest room preparation, public area readiness, and special group requirements.
• Inspect guest rooms, hallways, and public spaces to ensure they meet prescribed standards of cleanliness and presentation.
• Inspect guest rooms after housekeeping staff have completed cleaning to verify that rooms meet Village cleanliness and presentation standards.
• Notify the Front Desk when rooms are ready for occupancy.
• Investigate and address complaints regarding housekeeping services and take corrective action when necessary.
• Examine rooms and facilities to determine the need for repair, replacement, or maintenance and communicate recommendations to management.
• Ensure all guest rooms and public areas are properly maintained and ready for use during conferences, retreats, and special events. Guest and VIP Services
• Prepare and maintain the residence of His Eminence, Metropolitan Saba, prior to and during his visits to the Village.
• Ensure appropriate accommodations and hospitality services for visiting Antiochian bishops, clergy, and other VIP guests.
• Coordinate and fulfill special guest requests in a timely and professional manner. Staff Supervision and Leadership
• Maintain availability to work a flexible schedule based on operational needs, including mornings, evenings, weekends, holidays, and extended hours.
• The Housekeeping Supervisor position does not have a fixed or guaranteed schedule.
• Adjust work hours as operational demands change, including increased guest turnover, conferences, special events, or staffing needs.
• Overtime hours must be approved in advance by the Executive Director or Human Resources.
• Collaborate with the Executive Director and Human Resources regarding recruitment, onboarding, staff training, performance evaluations, disciplinary processes, and pay recommendations for housekeeping personnel.
• Provide input and observations as requested; final decision-making authority rests with the Executive Director and Human Resources. Scheduling, Timekeeping & Workplace Compliance
• Schedule housekeeping and laundry staff based on operational needs to ensure adequate coverage for guest services and facility operations.
• Coordinate task management systems or checklists to ensure clear communication of work assignments and departmental organization.
• Ensure employees accurately record hours worked and follow all Village timekeeping policies.
• Monitor overtime and ensure it is approved in advance when necessary.
• Manage scheduling in a manner that allows employees to utilize earned Paid Time Off in accordance with Village policy while maintaining operational coverage.
• Promote compliance with all Village workplace policies, operational procedures, and departmental standards. Inventory, Supplies, and Purchasing
• Maintain inventory of housekeeping supplies and equipment.
• Purchase and order supplies necessary for the housekeeping department.
• Issue supplies and equipment to staff as needed. Administrative Responsibilities
• Record data concerning work assignments, personnel actions, and timecards.
• Review and verify housekeeping employee hours and submit payroll information to the Accounting Department.
• Submit invoices, receipts, and departmental purchase documentation as required.
• Assist with departmental budget monitoring, including payroll and supply expenses. Operational Support
• Inspect all guest rooms after cleaning to ensure quality standards are met.
• Assist with cleaning guest rooms, laundry operations, and public areas when operational demands require.
• Perform housekeeping duties in the event of staffing shortages or employee absences. Meetings and Professional Development
• Attend weekly staff meetings with department heads to discuss operations, guest feedback, and service improvements.
• Attend training seminars or industry events to improve housekeeping techniques, products, and supervisory skills when requested. Additional Duties
• Perform other duties as assigned by the Executive Director.

Physical Demands Ability to stand and walk for extended periods and frequently bend, stoop, kneel, reach, and stretch. Must be able to lift and carry up to 50lbs, lift and reposition mattresses, move furniture and tables, push housekeeping and laundry carts, and perform other physical tasks associate with housekeeping operations, with or without reasonable accommodation. Qualifications

• Minimum of 5 years of professional housekeeping or hospitality experience, preferably within a hotel, conference center, or similar lodging environment.
• Demonstrated experience supervising housekeeping or facilities staff.
• Strong knowledge of housekeeping operations, cleaning procedures, laundry operations, and sanitation standards.
• Experience with scheduling staff, coordinating workloads, and managing operational priorities in a hospitality setting.
• Ability to work independently, exercise sound judgment, and effectively lead and support a team.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage inventory, purchasing, and supply usage for departmental operations.

Disclaimer This job description outlines the essential functions and expectations of the Housekeeping Supervisor position. Duties, responsibilities, and expectations may be modified at the discretion of management to meet operational needs. Nothing in this document alters the at-will nature of employment.

Pay:

$35,000.00 - $42,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person