A Housekeeping or Environmental Services Supervisor supervises the staff that provide cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in office buildings, colleges, other institutions or private residences with a large housekeeping staff.
BEAUFORT, SC $48k - $56k per year Description The Executive Housekeeper is responsible for assisting the Hotel General Manager with the successful operation and administration of the Housekeeping Department. This includes, but is not limited to, staff training, coaching, counseling and enforcing the hotel's standard operating procedures. The Executive Housekeeper must ensure that the housekeeping department is continually balanced, while also focusing on providing exceptional customer satisfaction to our internal and external guests. The Housekeeping department must be executed at the highest level of professionalism and courtesy. The Executive Housekeeper must ensure a consistent focus on providing an exceptional experience to every guest while maximizing department profitability at the same time. The Executive Housekeeper is responsible for ensuring that all Hotel operations are carried out professionally, to standards and at the highest level of service. The Executive Housekeeper will achieve desired outcomes by planning, implementing, and controlling effective strategies that drive results and through the creation, development and maintenance of a competent, motivated, and empowered hotel staff. The Executive Housekeeper will serve as a member of the Hotel's Management Team and serve as a Manager on Duty as assigned by the General Manager. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The preferred candidate would be fluent in Spanish.
PRIMARY RESPONSIBILITIES
Inspects guest rooms and public areas daily to ensure quality standards and consistency
Works with supervisors and inspectors to ensure guest room status is communicated to Front Desk in a timely and efficient manner
Works collaboratively with supervisors and inspectors to continually enhance and advance the hotel's goals and operations
Work closely with fellow managers and supervisors to develop them both personally and professionally
Establishes consistent operating procedures
Motivates the staff and establishes a productive and positive work environment
Responsible for the appropriate scheduling of Housekeeping Staff to ensure guest and Hotel business needs
Maintain complete knowledge of all operations department policies/service procedures
Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department
Conduct daily stand-up meetings with staff to ensure employees are informed
Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate.
Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
Directly contact respective personnel and relay any deficiencies that are to be corrected
Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels
Ensure that an accurate inventory is completed at least twice a month pertaining to housekeeping amenities and supplies, standard guest room items, cleaning supplies, linen, etc.
Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are a part of an effective preventative maintenance program
Has a flexible schedule that can work any shifts. Assists with staffing coverage in the instance of call-offs
Must be well organized and have excellent supervision, communication, and oversight skills
Establishes and maintains open, collaborative relationships with employees and fellow management team members
Assists in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue
Adheres to all company Standard/Conduct policies and procedures
Follows the company's employee hand book for rules and regulations
Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines
Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor
Perform all reasonable job duties as requested
Serve as Manager on Duty on a weekly, or as needed basis
