A Housekeeping or Environmental Services Supervisor supervises the staff that provide cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in office buildings, colleges, other institutions or private residences with a large housekeeping staff.
Manage housekeeping department to ensure high level of guest service and guest satisfaction as related to housekeeping; ensure policies and procedures are adhered to as established by hotel, company, and / or brand standards; engages team-members and leads through creative techniques including inspiring, training, coaching, providing constructive feedback, as well as employee recognition. Job Tasks / Responsibilities include, but not limited to : Schedule staff according to projected occupancy levels; continually monitor labor costs. Order and receive supplies to maintain par levels (adequate levels) of inventory. Conduct scheduled inventory of supplies and equipment per company standard. Communicate with other department heads with appropriate reports (room availability, out-of-order rooms, clean & vacant / occupied rooms) as well as work orders, etc… Maintain security of master keys and the approved sign-out procedure for master keys. Manage and oversee the lost & found procedures including the acceptance (log-in procedure), security, return, and / or eventual disposal of lost and found items.. Maintain effective departmental communication as well as recognition programs through the use of stand-up meetings, staff meetings, log books, bulletin boards, hand-outs, flyers, etc… May perform duties of room attendant, laundry attendant, room inspector, and / or houseperson as needed. Be constantly alert of any security and/or safety issues and notify supervisor of any perceived security and/or safety threats. Maintain an organized and clean work area; always practice and ensure a safe work environment. Exhibit teamwork and cooperation by performing other duties as needed, required, asked, or directed. Job Knowledge / Skills /
Abilities/ Other Requirements:
Requires effective and professional verbal and written communication skills with guests, subordinates, vendors, and other hotel staff. Requires availability on weekends and / or holidays, possible overtime, and possibly alternating shift work. Basic to intermediate computer skills.
Minimum Qualifications :
Prefer 2+ years of experience in a position of comparable responsibility. Qualified applicants - please include salary range / requirements when submitting resume
