Assistant Housekeeping Manager

The Assistant Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Supervisory Responsibilities:

▪ Demonstrate positive leadership, which inspires employees to meet and exceed standards ▪ Ensure department staff is trained in all aspects of the housekeeping department and duties ▪ Motivate, coach, counsel, and discipline all housekeeping personnel according to Vacation Myrtle Beach values and SOP's ▪ Attends as well as schedules and conducts departmental meetings ▪ Completes reports (i.e., action plans, attendance reports, corrective action forms, etc.) ▪ Coordinate training for new employees ▪ Interviews potential new staff in the absence of

Director of Housekeeping Duties/Responsibilities:

▪ Respond to all guest requests, problems, complaints and/or accidents presented through front desk, maintenance, comment cards, and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction. ▪ Manage the housekeeping department within budget ▪ Prepare annual departmental budget that accurately reflects the department's operations plan ▪ Analyze financial and operating information on an ongoing basis to adjust labor, supplies, materials, and other costs to achieve budget ▪ Maintain physical product standards by routinely inspecting rooms, public area, and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels ▪ Submit work orders to the maintenance department on a timely basis and follow up to ensure completion ▪ Maintain work areas neat and organized ▪ Report all unsafe conditions immediately ▪ Coordinates all the needs of the housekeeping department ▪ Inspect property guestrooms, linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained ▪ Purchase all basic cleaning supplies, linen, and equipment ▪ Maintain lost and found ▪ Perform in the capacity of any person supervised to include cross training ▪ Perform all other duties as assigned by Director of Housekeeping ▪ Assist the Director of Housekeeping in inspection all Homeowner rooms prior to arrival ▪ Execute all training for each position within the department ▪ Implement the safety and chemical training for the department

Work Location:

In person