DEPARTMENT

Housekeeping

REPORTS TO

Housekeeping Manager STATUS:

Non-exempt

JOB SUMMARY

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence.

QUALIFICATION STANDARDS

Education & Experience:

At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred.

Physical requirements:

Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift.

Mental requirements:

Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Requirements

DUTIES & FUNCTIONS

Essential:

Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained. In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office. Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked with linen only. Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time. Maintain key control system. Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance. Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire. Handle items for \"Lost and Found\" according to the standards. Be familiar with all Avion Hospitality policies and House Rules. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.

Marginal:

Ensure the overall appearance, cleanliness and orderliness of staff. Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period. Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment. Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings. Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily. Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed. Oversee proper and constructive training of Room Attendants. Motivate, coach, and counsel staff as necessary. Collect all keys and assignment sheets daily at the end of the shift. Attend meetings as required by Management. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Monitor all V.I.P.'s, special guests and requests. Perform any other duties as requested by Management. 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