Bellman/Porter

Chesapeake Bay Beach Club, the Bellman/Porter sets the tone for an exceptional guest experience from arrival through departure. This role embodies our commitment to refined hospitality, delivering seamless, intuitive service that anticipates guest needs while maintaining the impeccable presentation standards befitting a luxury waterfront destination. This position is essential in cultivating our culture and ensuring that each guest's experience begins and ends with excellence. Responsibilities Deliver a polished and professional arrival and departure experience, greeting guests warmly and assisting with luggage handling and transportation. Review daily arrivals, including VIPs and special accommodations, to anticipate and prepare for guest needs. Escort guests to assigned accommodations, ensure luggage is placed appropriately, and provide an overview of room features and resort amenities. Coordinate efficient delivery and retrieval of guest luggage, group baggage, parcels, messages, and specialty items. Maintain organized, secure luggage storage and verify all items with guests prior to departure. Respond promptly and courteously to guest inquiries, service requests, and general information needs. Support Front Desk operations by assisting with calls, message distribution, and interdepartmental coordination as needed. Maintain the cleanliness, order, and presentation of the lobby, entrance, and forecourt areas in alignment with luxury hospitality standards.

Competencies:

Operational & Technical Excellence Professional Presence & Integrity Organizational Effectiveness Composure Under Pressure . Adaptive Multi-Tasking Collaborative Partnership Meticulous Attention to Detail Communication & Guest Engagement Work Environment This role operates in an environment with routine exposure to airborne particles and active mechanical equipment. Adherence to established safety procedures is required. Physical Demands The position requires regular verbal communication and hearing. Employees must frequently stand, walk, use hands, and reach; occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling may be required. The role involves frequent lifting up to 25 pounds and occasional lifting up to 40 pounds. Visual acuity—including close, distance, color, peripheral, and depth perception—is necessary to perform essential functions. Position Type/Work Schedule Expectation This is a variable hour position to include days, nights, weekends and holidays. This position regularly requires long hours and frequent weekend work. EEO/AAP Policy Statement Chesapeake Bay Beach Club provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.