Team Lead, Altitude Trampoline Park - Anaheim

Team Lead, Altitude Trampoline Park - Anaheim Anaheim, CA Job Details Part-time $18 - $22 an hour 1 day ago Benefits Employee discount Opportunities for advancement Qualifications Hospitality CPR Certification Operations management Inventory management Event coordination First aid Routine inspections Shift management Managing hospitality teams Mid-level Administrative experience Store opening/closing procedures Supervising experience First Aid Certification Team management Conflict management Patrolling Kitchen management Cash handling Leadership 2 years Customer complaint resolution Full Job Description Job description: Pay range: $18.00 to $22.00 per hour Job Title(s):

Team Lead Location:

Altitude Trampoline Park, Anaheim Reports To:

Assistant General Manager Role Overview:

Altitude Trampoline Park at Anaheim is looking for enthusiastic, responsible, and energetic individuals to join our team! The Shift Team Lead is responsible for overseeing the daily operations of the park during their assigned shift. This role ensures that all guests have a safe and thrilling experience while leading a team of court monitors, kitchen staff, front desk staff, and party hosts. You will be the "eyes and ears" on the floor, balancing administrative tasks with active floor management.

Responsibilities:

Key Responsibilities Daily Briefings:

Lead pre-shift huddles to communicate daily goals, safety reminders, and booking schedules.

Performance Coaching:

Provide real-time feedback to staff on safety enforcement and guest interaction.

Deployment:

Strategically assign staff to stations (courts, check-in, cafe, or party rooms) to optimize flow and safety.

Protocol Enforcement:

Ensure all court monitors are actively patrolling and enforcing park rules consistently.

Incident Management:

Act as the primary responder for any injuries or equipment issues, ensuring proper documentation and parental communication.

Inspections:

Conduct routine checks of trampoline beds, springs, and padding to ensure 100% equipment integrity.

Conflict Resolution:

Handle guest complaints or concerns with a professional, "service-first" attitude.

Event Oversight:

Coordinate with Party Hosts to ensure birthday parties and corporate events run exactly on schedule.

Atmosphere Control:

Maintain the park's energy by managing music, lighting, and cleanliness.

Opening/Closing:

Manage cash drawers, perform safe drops, and ensure the facility is secured at night.

Inventory:

Monitor supplies for the cafe or front desk and alert management to low stock.

Facility Care:

Ensure the park meets all health and cleanliness standards throughout the shift.

Qualifications & Skills Experience:

2+ years leadership experience in a fast-paced retail, hospitality, or recreation environment

Certifications:

CPR/First Aid certification (or willingness to obtain within 30 days).

Communication:

Ability to command attention in a loud environment while remaining approachable to children and parents.

Physical Stamina:

Ability to stand, walk, and move for long periods; comfortable working in a crowded environment.

Availability:

Must be able to work weekends and evenings, as these are peak hours for the park. Must be at least 18 years old Why Join Altitude? Fun and energetic team culture Flexible scheduling Employee discounts and free jump time Opportunities for growth and advancement Join the Altitude team and help create unforgettable experiences for our guests—one jump at a time!

Job Type:

Part-time Work Location:

In person

Pay:

$18.00 - $22.00 per hour

Work Location:

In person