Facilities Monitor - Downtown

GENERAL FUNCTION

Under the supervision of the Senior Program Director, the Facility Monitor will assist in providing a safe and secure environment through building and establishing positive relationships with members, guests and staff.

MINIMUM REQUIREMENTS

EDUCATION/EXPIERENCE

REQUIREMENTS

Minimum age 21 required Previous work experience in a traditional law enforcement agency or school environment required Must attend New Employee Orientation within 30 days of hire Must maintain CPR/AED and First Aid certifications; must obtain within 60 days of hire

PHYSICAL/MENTAL REQUIREMENTS

Visual, auditory, and verbal ability to communicate effectively Must be able to stand, walk, sit, climb stairs and freely and quickly move around facility Must be able to lift and move a minimum of 50 pounds Maintain a neat and professional appearance at all times

JOB REQUIREMENTS

Uphold the YMCA mission, vision and values Ability to communicate effectively to diverse groups; both oral and written Ability to calmly and effectively de-escalate situations involving angry or upset members and guests Ability to handle all questions/concerns and resolve conflicts in a courteous and professional manner Ability to demonstrate a high level of maturity, patience, dependability, sound judgement; and the desire to work with all ages, especially children Ability to foster positive relationships with members and program participants

JOB RESPONSIBILITIES

Provide excellent customer service to everyone that enters the facility Be visible to staff and members Conduct routine building walk-throughs of assigned areas Understand and enforce the branch policies and procedures Provide clear and consistent expectations for behavior; set firm limits with positive phrasing and actions when necessary. Support and demonstrate discipline practices in accordance with YMCA policies. Inform supervisor of any concerns or situations. Ensure that all members, guests and program participants are relating to each other, the equipment and facility in a positive manner Follow all risk management guidelines according to branch policies and procedures and be prepared to implement emergency procedures Prepare an accurate and complete Facility Monitor report daily to be turned in to Senior Program Director Prepare accurate and complete incident reports in a timely manner Respond to security and emergency situations while remaining calm and professional Must work evening and weekend coverage All other duties as assigned

EFFECT ON END RESULT

Provide a positive, safe and supervised facility for all members, guests and program participants.