Room Attendant/Housekeeper Hilton Garden Inn Anchorage

• 3.

5 Anchorage, AK Job Details Full-time 15 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Employee discount Flexible schedule Life insurance Qualifications Visitor query response Managing commercial facilities cleaning teams Hotel housekeeping management Hotel policy compliance Team leadership Standard Operating Procedures (SOPs) implementation Staff scheduling Hotel quality control Client inquiry handling Routine inspections Answering guest questions Team scheduling Hotel quality assurance Dispatching Hotel room assignment management Overseeing compliance functions Staff policy implementation Schedule creation Cleaning Hotel staff training Hotel and accommodations guest complaints handling Task assignment Standard operating procedures (SOPs) Delegation Policy Development Entry level Office phone management Full Job Description Are you the one we are looking for? We want someone who embodies Hilton Values! H

• Hospitality I
• Integrity L
• Leadership T
• Teamwork O
• Ownership N

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Now Responsibilities:

Supervise, schedule, and train Housekeeping staff emphasizing guest relations skills. Establish and ensure compliance with Standard Operating Procedures, and departmental policies and liaison with other managers as appropriate. Respond to guest requests, inquiries, and complaints with accurate information and with a positive attitude to ensure guest satisfaction. Supervise the appropriate selection of rooms, based on guest needs, and instructions as per the Director of Housekeeping. Maintain Housekeeping supplies. Conducts property inspections at the start of each shift, beginning with the main lobby, guest corridors and elevator landings, and public space. Provide constant and consistent communications with other Housekeeping staff and other departments as needed. Ability to work well under pressure patiently and tactfully and diplomacy to effectively resolve guest complaints. Answer/dispatch calls as received within the Housekeeping office. Delegate requests, either from guests or other employees. Contact other departments directly for urgent repairs. Prepare all daily work assignment sheets for room attendants. Coordinates and monitors Room Attendants, Public Area, and Inspectors. Updates Inspectors and Room Attendants assignment sheets. May require assistance with assigning and distributing uniforms to employees. Perform daily key and cell phone control and inventory of all keys and cell phones signed to the Housekeeping department upon arrival and departure of shifts. Assist in another area of the department as needed. Other duties as assigned.

Benefits:

401(k). Dental Insurance. Employee discount. Flexible schedule. Flexible spending account. Health insurance. Life insurance. Paid time off. Vision insurance.

Schedule:

8-hour shift. Day shift. Holidays. Monday to Friday. Night shift. Weekend availability.

Ability to commute/relocate:

Anchorage, AK 99503: Reliably commute or plan to relocate before starting work (Required).

Experience:

Cleaning:

1 year (Preferred).