Reservation Specialist - Housekeeping

Job Overview:

We are seeking a dedicated and detail-oriented Housekeeper/ Reservation Specialist to join our team. Must be able to have a flexible schedule. Hours can range from 6:00am-8:00pm 7 days a week. As a Housekeeper, you will be responsible for maintaining cleanliness and providing laundry services at our resort. The Reservation Specialist is responsible for maintaining the RMS Reservation system, Pay Guardian and Bridgepay credit card transactions system; tracking, scheduling and processing Group Reservations and Long Term applications. A positive hospitable environment must be maintained in the office and store, giving guests a welcoming warm reception and providing superb customer service at all times.

Responsibilities:

• Clean and maintain guest cabins & lodges, ensuring they are tidy and presentable
• Change bed linens, replace towels, and restock amenities
• Sweep and mop floors, and dust all guest areas.
• Clean and sanitize bathrooms, including toilets, showers, and sinks
• Empty trash containers and dispose of waste properly
• Perform laundry duties such as washing, drying, and folding for our Premium Lodge.
• Maintain inventory of cleaning supplies and notify management when restocking is needed
• Adhere to all safety guidelines and procedures
• Greet guests entering the office, determine the nature and purpose of visit. Provide information about the Resort and area as requested.
• Provide helpful customer service to all people, listening, asking questions as appropriate, in a calm friendly manner
• Answer phone calls promptly, provide information and take messages
• Check and answer office emails and booking emails
• Hear and resolve complaints from guests
• Work with maintenance staff to report any safety issues, repairs or customer complaints.
• -Ensure that these are resolved to the satisfaction of the customer in a timely manner. Elevate to GM as needed.
• RMS reservation system: make reservations on the computer. Receive payment for reservations and accurately record it in RMS. Periodically check booking chart to ensure that reservation requests are met.
• Balance daily money transactions and reconcile cash with RMS daily totals

Experience:

• Previous experience in a hotel or similar environment is preferred
• Knowledge of proper cleaning techniques and use of cleaning equipment
• Familiarity with laundry procedures, including sorting, washing, drying, and folding.
• Ability to work independently with minimal supervision
• Strong attention to detail and organizational skills
• At least 2 years of experience of general office support is preferred.
• Must be proficient in computerized reservation systems, basic computer software programs, internet, social media and office machines.
• Must possess good verbal and written communication skills, demonstrate courteousness, and display a helpful attitude to all visitors, and co-workers, even under stressful situations.
• Must show initiative by having the willingness to take on responsibilities and challenges.
• Must be able to work in a fast-paced customer service environment displaying a good natured, cooperative attitude.
• Must be able to work well with other staff members to ensure guests receive the best service.

Job Types:

Full-time, Part-time Pay:

From $17.00 per hour

Work Location:

In person Reservation Specialist

• Housekeeping 3069 Highway 49 South, Angels Camp, CA 95222 From $17 an hour
• Part-time, Full-time From $17 an hour

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Part-time, Full-time Job Overview:

We are seeking a dedicated and detail-oriented Housekeeper/ Reservation Specialist to join our team. Must be able to have a flexible schedule. Hours can range from 6:00am-8:00pm 7 days a week. As a Housekeeper, you will be responsible for maintaining cleanliness and providing laundry services at our resort. The Reservation Specialist is responsible for maintaining the RMS Reservation system, Pay Guardian and Bridgepay credit card transactions system; tracking, scheduling and processing Group Reservations and Long Term applications. A positive hospitable environment must be maintained in the office and store, giving guests a welcoming warm reception and providing superb customer service at all times.

Responsibilities:

• Clean and maintain guest cabins & lodges, ensuring they are tidy and presentable
• Change bed linens, replace towels, and restock amenities
• Sweep and mop floors, and dust all guest areas.
• Clean and sanitize bathrooms, including toilets, showers, and sinks
• Empty trash containers and dispose of waste properly
• Perform laundry duties such as washing, drying, and folding for our Premium Lodge.
• Maintain inventory of cleaning supplies and notify management when restocking is needed
• Adhere to all safety guidelines and procedures
• Greet guests entering the office, determine the nature and purpose of visit. Provide information about the Resort and area as requested.
• Provide helpful customer service to all people, listening, asking questions as appropriate, in a calm friendly manner
• Answer phone calls promptly, provide information and take messages
• Check and answer office emails and booking emails
• Hear and resolve complaints from guests
• Work with maintenance staff to report any safety issues, repairs or customer complaints.
• -Ensure that these are resolved to the satisfaction of the customer in a timely manner. Elevate to GM as needed.
• RMS reservation system: make reservations on the computer. Receive payment for reservations and accurately record it in RMS. Periodically check booking chart to ensure that reservation requests are met.
• Balance daily money transactions and reconcile cash with RMS daily totals

Experience:

• Previous experience in a hotel or similar environment is preferred
• Knowledge of proper cleaning techniques and use of cleaning equipment
• Familiarity with laundry procedures, including sorting, washing, drying, and folding.
• Ability to work independently with minimal supervision
• Strong attention to detail and organizational skills
• At least 2 years of experience of general office support is preferred.
• Must be proficient in computerized reservation systems, basic computer software programs, internet, social media and office machines.
• Must possess good verbal and written communication skills, demonstrate courteousness, and display a helpful attitude to all visitors, and co-workers, even under stressful situations.
• Must show initiative by having the willingness to take on responsibilities and challenges.
• Must be able to work in a fast-paced customer service environment displaying a good natured, cooperative attitude.
• Must be able to work well with other staff members to ensure guests receive the best service.

Job Types:

Full-time, Part-time Pay:

From $17.00 per hour

Work Location:

In person