JOB DESCRIPTION TITLE

Housekeeping

DEPARTMENT

Housekeeping

SUPERVISOR

Housekeeping Supervisor/Operations Manager/AGM/General Manager SUMMARY:

Responsible for general cleaning duties and a variety of cleaning tasks in public areas and suites.

ESSENTIAL FUNCTIONS

1. Remove soiled linen and trash from suite attendant carts 2. Transport soiled linen to laundry and trash to dumpster 3. Deliver cribs, roll-aways, groceries and various items related to suites as requested by supervisor and/or guest. Return them to proper storage when the guest has finished using the items 4. Move furniture as required. This may include setting up tables and chairs in all meeting rooms for guest functions 5. Deliver supplies to proper storerooms and ensure locations are clean and organized 6. Remove all debris and trash from grounds and parking lot and check all trash and recycling receptacles. Clean as necessary. 7. Keep public areas neat and remove trash, mop floors and clean carpets as necessary or as requested by management 8. Vacuum and clean fireplaces if applicable, replenish logs and tags 9. Assist housekeepers in stripping floors and vacuuming when required 10. Clean kitchen light fixtures, under refrigerators, ceiling fans, sliding glass door tracks and other items as assigned 11. Flip mattresses in suites as directed by manager 12. Hang curtains and privacy drapes 13. Assist in the removal and laundering of bedspreads, blankets and curtains 14. Assist in monthly housekeeping inventory 15. Deep clean public areas as assigned 16. Use the

L.E.A.R.N

Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, Resolve, Notify) 17. Always have a friendly and welcoming demeanor when interacting with our guests 18. Clean rollers of vacuum and change vacuum bags at regular intervals to ensure continued proper functioning 19. Responsible for knowing all hotel emergency procedures 20. Follow all hotel safety guidelines and requirements 21. Responsible for following all hotel quality assurance standards for department 22. Responsible for the proper administration of key control for issued keys 23. Responsible for the proper administration of keys left by guests in suite 24. Bring all lost and found items to the supervisor's or manager's office for logging and storage 25. Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant 26. Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner 27. Learn basic front desk duties to cover lunches as needed 28. Accommodate guest special requests courteously 29. Answer guest questions regarding the hotel and local area facilities and services 30. Carry out any reasonable request by management that I am capable of performing. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations.

Job Types:

Full-time, Part-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

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