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Housekeeping Dispatcher
Job
Sandestin Golf and Beach Resort
Miramar Beach, FL (In Person)
Full-Time
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Job Description
Housekeeping DispatcherPosition SummaryThe Housekeeping Dispatcher serves as the central communication hub for the Housekeeping Department, coordinating guest requests, room status updates, housekeeping work orders, and departmental communications to ensure efficient resort operations. This position is responsible for receiving and dispatching housekeeping-related requests, monitoring room readiness, coordinating room turnovers, maintaining accurate records, and ensuring prompt follow-up on all housekeeping services while providing exceptional guest service.
Essential Duties and ResponsibilitiesAnswer incoming calls from guests, housekeeping staff, front desk personnel, management, and other departments using established resort communication standards.
Receive, document, and dispatch housekeeping requests through Breezeway, SMS, property management systems, radios, text messaging, email, or other approved communication platforms.
Prioritize and assign housekeeping work orders based on urgency, guest needs, room status, and staff availability.
Coordinate room turnovers between housekeeping and front desk teams to ensure rooms are cleaned, inspected, and ready for guest arrivals.
Monitor and update room status information, including vacant, occupied, clean, inspected, and out-of-service rooms.
Communicate special cleaning requests, VIP guest requirements, and service priorities to housekeeping staff.
Follow up on housekeeping tasks and work orders to ensure completion within established service standards.
Maintain continuous communication with housekeeping supervisors, room attendants, front desk personnel, guest services, and management regarding room readiness and guest needs.
Coordinate laundry pickup and delivery requests as needed to support housekeeping operations.
Schedule housekeeping services in a manner that minimizes guest disruption while maintaining operational efficiency.
Resolve guest concerns by coordinating appropriate housekeeping responses and ensuring timely service recovery.
Receive, document, and process Lost & Found inquiries and requests in accordance with resort procedures.
Maintain accurate dispatch logs, call records, message books, and departmental documentation.
Ensure work orders contain complete and accurate information for billing, reporting, and operational tracking purposes.
Route messages and communications to appropriate staff members and departments.
Assist with administrative and clerical duties related to housekeeping operations.
Support departmental goals by maintaining professional communication and teamwork at all times.
Perform other duties as assigned by management.
Required Skills and QualificationsHigh school diploma or GED preferred.
Previous dispatching, customer service, hospitality, housekeeping coordination, or multi-line phone experience preferred.
Strong verbal and written communication skills.
Ability to effectively prioritize multiple requests and manage competing demands.
Strong organizational and time-management skills.
Proficiency with Microsoft Outlook, Word, and Excel.
Experience using property management systems, work order systems, or dispatch software preferred.
Ability to maintain accurate records and documentation.
Strong problem-solving and guest service skills.
Ability to work independently with minimal supervision.
Ability to establish and maintain positive working relationships with employees, guests, vendors, and management.
Must be able to read, write, speak, and understand English.
Physical RequirementsMost work is performed indoors in a climate-controlled office environment as well as walking units in outside natural elements.
Must be able to stand and move throughout the work area for extended periods as required.
Must be able to sit for prolonged periods while monitoring communications systems, dispatch software, and work orders.
Must be able to bend, stoop, squat, stretch, and reach as necessary to perform job duties.
Must be able to walk between operational areas when required.
Must be able to lift, carry, push, or pull items weighing up to 25 pounds.
Must possess manual dexterity sufficient to operate computers, telephones, radios, keyboards, and other office equipment.
Must be able to perform repetitive hand and finger movements associated with typing, data entry, and dispatch operations.
Must be able to hear and communicate clearly with guests, employees, and management via telephone, radio, and in-person conversations.
Must be able to maintain visual focus for extended periods while reviewing screens, work orders, reports, and room status information.
Requires near vision, depth perception, and attention to detail.
Must be able to manage multiple tasks simultaneously in a fast-paced hospitality environment.
Must be available to work flexible schedules, including mornings, evenings, weekends, holidays, and varying shifts based on business needs.
EOE M/D/F/V
Essential Duties and ResponsibilitiesAnswer incoming calls from guests, housekeeping staff, front desk personnel, management, and other departments using established resort communication standards.
Receive, document, and dispatch housekeeping requests through Breezeway, SMS, property management systems, radios, text messaging, email, or other approved communication platforms.
Prioritize and assign housekeeping work orders based on urgency, guest needs, room status, and staff availability.
Coordinate room turnovers between housekeeping and front desk teams to ensure rooms are cleaned, inspected, and ready for guest arrivals.
Monitor and update room status information, including vacant, occupied, clean, inspected, and out-of-service rooms.
Communicate special cleaning requests, VIP guest requirements, and service priorities to housekeeping staff.
Follow up on housekeeping tasks and work orders to ensure completion within established service standards.
Maintain continuous communication with housekeeping supervisors, room attendants, front desk personnel, guest services, and management regarding room readiness and guest needs.
Coordinate laundry pickup and delivery requests as needed to support housekeeping operations.
Schedule housekeeping services in a manner that minimizes guest disruption while maintaining operational efficiency.
Resolve guest concerns by coordinating appropriate housekeeping responses and ensuring timely service recovery.
Receive, document, and process Lost & Found inquiries and requests in accordance with resort procedures.
Maintain accurate dispatch logs, call records, message books, and departmental documentation.
Ensure work orders contain complete and accurate information for billing, reporting, and operational tracking purposes.
Route messages and communications to appropriate staff members and departments.
Assist with administrative and clerical duties related to housekeeping operations.
Support departmental goals by maintaining professional communication and teamwork at all times.
Perform other duties as assigned by management.
Required Skills and QualificationsHigh school diploma or GED preferred.
Previous dispatching, customer service, hospitality, housekeeping coordination, or multi-line phone experience preferred.
Strong verbal and written communication skills.
Ability to effectively prioritize multiple requests and manage competing demands.
Strong organizational and time-management skills.
Proficiency with Microsoft Outlook, Word, and Excel.
Experience using property management systems, work order systems, or dispatch software preferred.
Ability to maintain accurate records and documentation.
Strong problem-solving and guest service skills.
Ability to work independently with minimal supervision.
Ability to establish and maintain positive working relationships with employees, guests, vendors, and management.
Must be able to read, write, speak, and understand English.
Physical RequirementsMost work is performed indoors in a climate-controlled office environment as well as walking units in outside natural elements.
Must be able to stand and move throughout the work area for extended periods as required.
Must be able to sit for prolonged periods while monitoring communications systems, dispatch software, and work orders.
Must be able to bend, stoop, squat, stretch, and reach as necessary to perform job duties.
Must be able to walk between operational areas when required.
Must be able to lift, carry, push, or pull items weighing up to 25 pounds.
Must possess manual dexterity sufficient to operate computers, telephones, radios, keyboards, and other office equipment.
Must be able to perform repetitive hand and finger movements associated with typing, data entry, and dispatch operations.
Must be able to hear and communicate clearly with guests, employees, and management via telephone, radio, and in-person conversations.
Must be able to maintain visual focus for extended periods while reviewing screens, work orders, reports, and room status information.
Requires near vision, depth perception, and attention to detail.
Must be able to manage multiple tasks simultaneously in a fast-paced hospitality environment.
Must be available to work flexible schedules, including mornings, evenings, weekends, holidays, and varying shifts based on business needs.
EOE M/D/F/V