Housekeeping Dispatch AM/PM Shift - Loews Hotels Universal Orlando

Housekeeping Dispatch AM/PM Shift - Loews Hotels Universal Orlando Orlando, FL Job Details 1 day ago Qualifications Computer operation Phone communication Computer literacy English Dispatching Computer skills Guest services Communication skills Entry level Client interaction via phone calls Full Job Description At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.

Qualifications:

Minimum one (1) year of experience in housekeeping, hotel operations, or related work experience is preferred. Experience with dispatching, scheduling, or team coordination. Strong English communication skills are required (read, write, speak). Organizational skills, problem-solving ability and multitasking. Strong computer skills and attention to detail required. Must have excellent customer service, interpersonal, and hospitality skills. Must be able to sit, stoop, bend and walk during entire shift. Must be able to work a flexible schedule, including days, nights, weekends and holidays as required.

Responsibilities:

Answers telephone and responds to dispatch radio in a prompt and courteous manner. Reconciles boards and keys at the end of the shift. Run housekeeping reports, verify room status, determine discrepant rooms, prioritize room cleaning and maintain updated guest room statuses. Assist housekeeping leaders in managing daily activities, monitor operation needs, generate housekeeping logs and reports. Continually communicates with Front Office, floor Managers, and Housekeeping Supervisors to verify status of all guest rooms and resolve issues with room discrepancy. Other duties as assigned. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.