Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day Maintain positive guest relations at all times Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately Resolve guest complaints, ensuring guest satisfaction Monitor and maintain cleanliness, sanitation and organization of assigned work areas Clean guest rooms by category priority Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely Service assigned guest rooms. Remove all dirty terry and replace with clean par to designated layout Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor Replace facial, toilet tissue and bathroom amenities in correct amount and location Inspect condition of bathrobes and replace soiled/damaged ones Remove dirty bed linen and make up bed with clean linen Replace laundry bags and slips Clean closets and door tracks on checkout rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack Dust and polish all furniture Realign furniture to floor plan Open all drawers/doors in checkout rooms and remove items left by guest dmg gust inside Check under bed(s), chairs and sofa for debris and remove if present Inspect condition of all furniture for tears rips or stains; report any damages to the supervisor Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions Dust pictures, frames and mirrors Remove dust and debris on television, VCR, clock radio, remote control and cable box Set correct time on clock; correct TV channel Clean all lamps and light switches; check for proper working order Remove dust, spots and smears from windows, ledges and frames Remove dust, grease and smears from telephones and reposition properly Empty liquid from ice bucket and wipe all surfaces dry Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked Remove dust on drapes weekly and realign to correct position daily Inspect condition of amenities in desk, drawers and guest service directory; replace-designated amounts at proper locations within the room Remove trash, debris and cobwebs from balcony/patio

Job Types:

Full-time, Part-time Pay:

$16.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person