POSITION TITLE

Room Attendant

REPORTS TO

Executive Housekeeper / General Manager

ABOUT AVID HOTEL MEMPHIS SOUTHAVEN

The Avid Hotel Memphis Southaven, managed by Vista Host Management & Development Company, is known for its modern and welcoming environment. We offer 100+ rooms designed with a commitment to simplicity, comfort, and quality. Our hotel is conveniently located just minutes from Memphis International Airport and the vibrant Southaven Towne Center, making it an ideal choice for business and leisure travelers alike. As a top-rated property on TripAdvisor, our dedication to guest satisfaction is unwavering, creating a positive experience that keeps guests coming back.

POSITION SUMMARY

The Room Attendant is responsible for maintaining clean and orderly guest rooms, restocking amenities, and reporting any maintenance issues to ensure a high standard of service. This role requires attention to detail, efficiency, and a guest-focused attitude to create a positive, welcoming atmosphere for all hotel guests.

WHO IS THIS POSITION FOR?

The Room Attendant role is best suited for someone who: Has a keen eye for detail and takes pride in keeping spaces clean and organized. Enjoys working independently while supporting the housekeeping team. Is proactive, reliable, and committed to maintaining high standards of cleanliness. Thrives in a physically active role that requires multitasking and prioritizing tasks.

WHY JOIN OUR TEAM?

Competitive hourly pay with opportunities for performance-based incentives.

Vacation / Sick

/ Bereavement / Holiday Pay. Health/Vision/Dental Insurance. Life / STD Insurance. 401k Program. Employee Discounts (Brand Hotels & Company Hotels). Free, Third-Party Employee Assistance Program (personal and professional). Opportunities for growth within Vista Host's expanding portfolio.

DUTIES AND RESPONSIBILITIES

Housekeeping Responsibilities Provide a clean and safe environment for guests by cleaning and maintaining guest rooms and common areas. Vacuum carpets, dust furniture, clean floors, and ensure all surfaces meet cleanliness standards. Collect dirty linens and transport them to the laundry area, delivering fresh linens to room attendant carts as needed. Restock guest room amenities, including towels, soaps, and toiletries. Respond to guest requests in a timely manner, such as delivering extra linens or items from the front desk. Assist with deep cleaning and organization of common areas and maintain the lobby functions. Report any safety, maintenance, or housekeeping concerns to management. Adhere to lost and found procedures, guest safety protocols, and hotel policies. Acknowledge and greet guests in public spaces, anticipating and addressing their needs. General Responsibilities Ensure efficient completion of daily room cleaning assignments in a timely manner. Use supplies and equipment responsibly, reporting any shortages or issues to management. Maintain a friendly and professional demeanor with guests and team members. Follow established schedules and support other departments as needed, performing additional tasks assigned by management. Comply with hotel safety guidelines and procedures to ensure a secure environment for guests and staff.

POSITION REQUIREMENTS

Must be able to stand for extended periods, frequently moving within and about the facility. Ability to carry or lift items weighing up to 50 lbs and push/pull up to 200 lbs. Must frequently handle objects and equipment necessary for cleaning and maintenance tasks. Basic reading and writing skills for understanding assignments, checklists, and guest requests. Flexibility to work nights, weekends, and holidays as needed

REQUIREMENTS

The Vista Host Promise:

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