Housekeeping Professional Duties Maintain Brand Standards:
Execute comprehensive room sanitation and cleaning procedures in strict accordance with Choice Hotels corporate guidelines.
Linen Management:
Efficiently strip, replace, and properly stock all bed linens and towels.
Restroom Hygiene:
Thoroughly sanitize and clean all guest room restrooms to ensure the highest standards of hygiene.
Surface Care:
Systematically dust and wipe down all room surfaces, including, but not limited to, windows, decorative items (pictures/mirrors), electronics, appliances, and furniture.
Floor Maintenance:
Perform all necessary floor care, including vacuuming and mopping.
Amenity Replenishment:
Ensure the complete and accurate replenishment of all in-room amenities, setting up the room to company standards.
Workstation Management:
Clean and maintain a personal workstation, ensuring it is properly stocked with necessary supplies (linens, towels, amenities, etc.).
Guest Service & Follow-up:
Promptly and professionally respond to and follow up on all guest requests to ensure complete customer satisfaction with the hotel's services and accommodations.
Professional Representation:
Positively represent and promote the property brand and service standards at all times.
Safety & Security Compliance:
Implement and adhere to established systems and procedures designed to ensure optimal guest safety and security.
Documentation:
Accurately complete the daily housekeeping report.
Communication & Room Status:
Communicate room readiness (for new customer check-in) to the Executive Housekeeper or Front Desk staff in a timely manner.
Issue Reporting:
Immediately report any observed maintenance, security, or safety concerns to the appropriate departmental staff for swift resolution.