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HI
Holiday Inn Express & Suites
Housekeeper
Career Insights for Maid / Housekeeping Staff
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Scorecard
Based on Pennsylvania data
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What they do
A Maid or Housekeeping Staff provides cleaning and housekeeping services, primarily for rooms and bathrooms in hotels and hospitals. May also work in private residences, office buildings, colleges, other institutions.
$34,600 / year median in Pennsylvania
-1% projected decline
Job Description
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. Includes cleaning room refrigerator, coffee/tea maker, etc. Wear safety protection equipment as provided in line with department regulations and any local legislative requirements Handle and store chemicals in line with hotel regulations and any local legislative requirements Greet and acknowledge guests Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures Report to supervisor needed repairs or unsafe conditions Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty Respond to guest complaints, special requests and take action to ensure guest satisfaction Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping Report, turn in, and/or log all lost and found items according to established procedures