JOB DUTIES & RESPONSIBILITIES

Relief Inspector:

will work 2 to 3 days a week as Inspector and be the face of hotel management to the housekeeping staff Arrive to work and clock in by about 7:30am to get housekeeping boards set up and ready Assign rooms to attendants who are working that day and use the systems at hand to record all necessary work Follow all established hotel policies and procedures to fully inspect all rooms to verify and guarantee readiness for the next guest Room Attendant Checklist Activities will work 2 to 3 days a week as a room attendant arrives to work by approximately 8:30am & clocks in load cart with all necessary supplies, strips all beds in checked-out rooms, & drops all dirty linens to the laundry before any cleaning is done clocks out for a lunch break & clocks back in 30 minutes later (this is mandatory if shift is expected to exceed 6 hours) cleans the cart & ensures that all bottles are correctly labeled; paces himself/herself so that rooms are being cleaned at an average rate of 30 minutes per check-out room, 15 minutes for stay-over rooms makes beds properly, vacuums & sweeps carpets & mops tiled floors, dusts, brushes, polishes, & vacuums furniture cleans showers, tubs, sinks, and bathroom items; removes used guest amenities & supplies inspects rooms for safety hazards & for the operating conditions of equipment checks for damaged linens reports lost & found articles, maintenance problems, or special room problems (e.g. pets in the room) to a supervisor prepares rooms for guest arrivals & responds to special guest requests maintains cleanliness of storage rooms & stocks cart removes & empties linens from housekeeping cart into laundry cart & sends to laundry records room status on work assignment sheets performs any other job related duties assigned by a supervisor Guest Service & Satisfaction responds promptly to any guests inquiries or complaints (if reasonable) by either doing it himself/herself or delegating a co-employee offers alternate solution if guest demand cannot be met shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger; demonstrates a commitment to servicing the guest takes initiative to speak to a guest acknowledges every guest with eye contact, nod, & greeting Individual Effectiveness covers other areas of the hotel as needed arrives to work on time; gives advance notice when absence is anticipated is honest with all employees & guests helps other employees when needed refrains from eating, drinking, smoking, or chewing gum in the presence of guests grooms properly by displaying healthy personal hygiene & wearing proper uniform (no jean pants) with name tag

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Cleaning:

1 year (Preferred)

Work Location:

In person