JOB DESCRIPTION

No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

DEPARTMENT

Rooms | Housekeeping

JOB TITLE

Guest Room Attendant

REPORTS TO

Housekeeping Supervisor, Assistant Director of Housekeeping, Director of Housekeeping

JOB PURPOSE

To service and clean vacant or occupied guest rooms in accordance with Omni standards.

ESSENTIAL JOB FUNCTIONS

Respond to all guest requests appropriately. Complete full service for assigned number of rooms within allotted time, 16-18 rooms per day. Keep the supply cart neat and organized at all times. Supply cart is kept in guest room with the door shut while room is being serviced. Room Attendant sign must be placed on outside of guest door while room is being serviced. Door stopper must be used when ever guest door is open. Check all equipment prior to and after its use to ensure that it is in good working order Remove room service tables and trays from guest rooms Abide by the Lost and Found procedures to ensure safe return of guest belongings When you need your dirty linen picked up by your Houseperson call Housekeeping Coordinator. All guest rooms must be punched into the phone before and after cleaning. Maintain guest hallways neat and free of linen at all times. Knowledge of hotel, facilities and events. All VIP rooms take priority and should be cleaned first To ensure hotel, guest and associates are maintained in a safe and secure environment.

QUALIFICATIONS

Able to maintain a 4-Diamond level of service. Able to work with Management on special projects. Attention to detail. Maintain a professional business appearance, attitude, and performance. Must be able to work a variety of shifts, including weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS

Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion of arms, hands, and back.

TOOLS & EQUIPMENT

Phone, push to talk radio, cart, vacuum, mop and broom, duster and chemicals. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. 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