Night Audit Housekeeping Attendant

Overview Join our dynamic hospitality team as a Night Audit Housekeeping Attendant, where your energy and attention to detail will ensure our guests experience seamless service and a welcoming environment during overnight hours. In this vital role, you will be the first point of contact for late-night arrivals and departures, managing guest inquiries, maintaining property cleanliness, and supporting overall hotel operations. Your dedication to hospitality excellence will help create memorable stays for our guests while maintaining the smooth functioning of our hotel during the night shift. Duties Conduct nightly audits of guest accounts to ensure accuracy and resolve discrepancies promptly. Manage front desk operations including check-ins, check-outs, and handling guest requests with professionalism and warmth. Oversee guest relations by addressing inquiries, providing information about hotel amenities, and ensuring guest satisfaction. Perform housekeeping duties such cleaning rooms, cleaning public areas, replenishing supplies, and maintaining cleanliness standards throughout the property. Utilize multi-line phone systems to answer calls efficiently, provide information, and direct inquiries appropriately. Ensure adherence to phone etiquette and hospitality protocols while assisting guests and team members. Support hotel management by preparing reports, logging incidents, and completing shift documentation accurately. Qualifications Previous experience in hotel management, front desk operations, or hospitality management preferred. Strong customer service skills with a friendly and professional demeanor. Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively. Knowledge of night audit procedures, guest services, and hotel operations is a plus. Excellent communication skills with proficiency in phone etiquette and multi-line phone systems. Ability to work independently during overnight hours while maintaining high standards of hospitality and cleanliness. Prior hotel or resort experience is advantageous for understanding guest relations and hospitality nuances. Join us in delivering exceptional guest experiences through energetic service and meticulous attention to detail!

Pay:

$10.00 - $14.00 per hour

Work Location:

In person