Housekeeping Team Lead

Description:

I. Job Description Job purpose of Housekeeping Supervisor is to supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses with Erin Hills Golf Course while working tandem with a second Housekeeping Supervisor. II. Classification Part-Time Seasonal, Hourly, Non-Exempt III. Areas of Responsibilities The Lodge; Cottages; Village Clubhouse; (all non-kitchen areas) Laundry/Linen storage area (Lodge & Village Clubhouse) Continually seeks to develop housekeeping policies and procedures to improve the current operation Assists in the training and development of all housekeeping associates On Course Bathrooms (Halfway House, House on 13, & Bathroom on 3) IV. Primary Responsibilities Housekeeping Staff Assist in developing weekly housekeeping schedule Adjust schedule daily based on guest room bookings Assist in preparing and conducting 30 day and 60 day performance reviews Quality Assurance Monitors and inspects all furniture, rooms, supplies and general appearance of rooms to ensure all is up to Erin Hills' standards. Assists in the training and development of all housekeeping associates. Monitors guest complaints and takes corrective action when necessary. Inspects property daily to ensure that cleanliness meets Erin Hills standards All Housekeeping areas kept clean and properly organized Inventory Control Receives and confirms deliveries of supplies and services. Monitors inventory of all housekeeping supplies ensuring that staff has the necessary supplies available to perform their assignments. Month end inventory count submit to Director of Hospitality Submit order forms to Director of Hospitality with proper notice. Laundry Control Assisting in efforts to ensure laundry deliveries are on time and correct Informing Property Manager to any issues that need immediate attention.

Requirements:

IV. Physical Requirements Apply physical dexterity with some bending, stretching, reaching, holding and carrying Lift up to 50 lbs on a daily basis Stand and walk for most of a work day, sometimes on uneven surfaces V. Personal Qualifications Genuine customer service skills Ability to work independently Ability to work as part of a team. VI.

Reports to:

Lodging Manager