Job Description Help for Job Description. Opens a new window. Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities A Wheelchair Assistant works at an airport facility and provides assistance to passengers traveling in wheelchairs. Responsibilities include pushing passengers in a wheelchair to and from their arrival/departure gate, and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations. Wheelchair Assistants must maintain a friendly and positive attitude and always be attentive to each passenger's individual needs.

Communicating effectively and clearly. Asking each passenger the safety and security questions This is a physically demanding position which requires on-the-job security training and the ability to receive all applicable airport security badges.

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintains a friendly and positive attitude and is attentive to each passenger's individual needs; by assisting passenger with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned