A Passenger Service Agent provides services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Performs duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.
As a Car Wash Assistant Manager at Mr. Clean Car Wash, you will support the General Manager in daily operations to ensure smooth, efficient, and customer-focused site performance. You'll help lead the team by example, ensuring brand standards are upheld, operations run safely and efficiently, and all guests receive outstanding service. Assistant Managers are also responsible for maintaining consistent finishing and detailing training to meet brand standards. This role is a key stepping stone to a future leadership position and includes bonus opportunities based on key performance indicators.
Key Responsibilities:
Provide excellent customer service to ensure guest satisfaction. Assist the General Manager in managing site operations, production, labor, and profitability. Train, coach, and certify team members on company processes, safety, and procedures. Open and close the site, ensuring all security, cash handling (if applicable), and operational tasks are completed. Complete daily, weekly, and monthly maintenance and administrative duties. Ensure the site remains clean, safe, and well-maintained (including tunnel, lot, lobby, restrooms). Respond quickly to and resolve any equipment or mechanical issues. Maintain an adequate inventory of chemicals and supplies; place orders as needed. Drive sales, memberships, and loyalty programs to grow business. Ensure proper staffing levels based on business needs and support team coverage in congested areas. Uphold brand standards in cleanliness, equipment function, and associate appearance. Maintain and support ongoing finishing and detailing training to ensure consistent service delivery Perform other duties as assigned by the General Manager.
Required Experience:
Customer service experience Operational experience, including equipment oversight and maintenance Experience in training staff on processes and quality standards Experience supporting sales and loyalty program growth Experience managing labor, supply use, and site presentation
Preferred Experience:
2+ years of experience in a car wash environment and/or 1+ year of experience in a supervisory or assistant manager role Experience in retail or hospitality
Required Skills and Abilities:
Ability to work outdoors in all weather conditions and seasons Ability to be on your feet for extended periods or the entire work shift Physically able to bend, stoop, squat, kneel, reach, and step to perform job duties Ability to carry up to 50 pounds for short distances Ability to maneuver around vehicles
Preferred Education:
High school diploma or equivalent A college education is a plus
Minimum Qualifications:
Flexible availability, including nights, weekends, and holidays Must pass a pre-employment background check and drug screening
