We are looking for a Passenger Service Agent who will provide direct support to the Shift Supervisor. The successful candidate is energetic, positive, professional, and self-motivated individual providing exceptional operational support. We are seeking customer-focused and dependable Passenger Service Agents to join our airport operations team. In this role, you will provide essential passenger support services including check-in, ticketing, boarding, and assistance for travelers with special needs. This is a fast-paced, customer-facing position requiring strong communication skills and attention to detail. Key Responsibilities Provide passenger services including reservations, ticketing, check-in, and boarding support Verify passenger documentation and issue boarding passes Assist passengers affected by delays or cancellations with rebooking Process baggage, including handling fees and routing Assist passengers with special needs, including wheelchair assistance, unaccompanied minors, and VIP travelers Make public announcements and provide clear travel instructions Direct passengers through airport processes such as security, customs, and immigration Coordinate with ramp agents to ensure proper handling of baggage and mobility equipment Operate equipment such as jetways and airline reservation systems Ensure compliance with all airport, airline, and regulatory policies Complete required documentation and reports Other duties as assigned Qualifications High School Diploma or GED required Previous customer service experience preferred Strong verbal and written communication skills Additional language skills are a plus Detail-oriented with strong organizational skills Ability to multitask and work in a fast-paced environment Basic computer skills and ability to learn airline systems Ability to work independently and as part of a team Flexible availability, including nights, weekends, and holidays Willingness to work in various weather conditions Benefits Medical, Dental, and Vision Insurance 401(k) Retirement Plan Flexible Scheduling Opportunities for Career Growth and Advancement Schedule Wednesday

• Thursday
• Friday
• Saturday
• Sunday 1345-1830 1145-1745 DAYS OFF Monday & Tuesday Or Tuesday & Wednesday Must be available weekends Must be available Holidays Work Environment Airport terminal setting with frequent customer interaction Fast-paced and dynamic environment Occasional outdoor exposure depending on duties

Equal Opportunity Employer:

We are committed to fostering a diverse and inclusive workplace for all employees.

Pay:

From $19.75 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Vision insurance

Language:

English (Required) Shift availability: Day Shift (Preferred)

Work Location:

In person