Assistant Manager - Ecco Ride Holden, MO

Company Overview Ecco Ride is a comprehensive ground transportation provider dedicated to ensuring safe and reliable transport services for private operations, including both public and private school systems. We pride ourselves on delivering efficient, professional, and customer-focused transportation solutions. Job Summary The Assistant Manager assists the Terminal Support Manager and acts as the primary Dispatcher by coordinating drivers, managing schedules, routing, and handling incoming requests. An Assistant Manager supports daily operations, supervises staff, and ensures excellent customer service, and stepping in to lead in the manager's absence. Job Description Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work. Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time. Communicates all relevant details of driving assignments to drivers to ensure proper execution. Assist drivers with routing directions and directs them to perform special services when required. Notifies Corporate Management, District, and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service. Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements. Maintains high compliance with dispatch standard operating procedures. Handles customer concerns and requests for information in an expeditious and professional manner. Escalates unresolved issues to management as appropriate. Backup to Management for safety, payroll and HR responsibilities Fill in when Terminal Support Manager is unavailable Either have or willing to obtain your CDL with passenger and school bus endorsement Educational/Experience Qualifications High School Diploma Strong results-oriented leadership skills with proven success in management and team-building Experience working in the student transportation or ground transportation industry Strong commitment to providing excellent customer service and employee relations Excellent communication skills, both verbal and written Policy administration experience Well-developed time-management skills Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and transportation-related software

Pay:

$45,000.00 - $50,000.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person