Passenger Service Agent ( Niagara Falls)

Passenger Services Agent Location:

Niagara Falls Airport, NY Schedule:

Flexible; includes nights, weekends, and holidays

Reports To:

Passenger Services Supervisor Position Overview:

The Passenger Services Agent plays a vital role in delivering excellent customer service and supporting airline operations. From check-in to boarding, this position ensures passengers receive timely, courteous, and professional assistance throughout their airport experience.

Key Responsibilities:

Greet and check in passengers at the ticket counter and boarding gate. Verify passenger documentation and process checked baggage. Assist travelers with special needs, including unaccompanied minors and passengers requiring wheelchair assistance. Respond to passenger inquiries regarding flight schedules, fares, and airline policies. Handle customer concerns related to ticketing, baggage, cancellations, and delays. Coordinate closely with ramp agents for timely delivery of gate-checked items and baggage. Make flight announcements over gate and public address systems. Maintain compliance with all local, state, federal, and carrier-specific safety and security requirements. Participate in the Safety Management System (SMS) and adhere to all Quality Management System procedures. Uphold service standards and represent the airline client in a professional manner. Perform additional duties as assigned.

Qualifications:

Minimum 18 years of age High School diploma or equivalent Fluent in English (speaking, reading, and writing) Strong customer service and communication skills Ability to work both independently and in a team environment Proficient computer skills Must be able to lift, push, and pull up to 70 lbs regularly Ability to stand, bend, and move for extended periods Flexibility to work varying shifts, including weekends and holidays Successful completion of airline-specific training and required certifications Ability to work nights, weekends, holidays, rotating shifts and varying schedules.