PASSENGER SERVICES AGENT

PASSENGER SERVICES AGENT HUNTLEIGH USA CORPORATION - 3.0

Cleveland, OH Job Details Full-time $12 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance Opportunities for advancement Qualifications Customer communication Outdoor work Full Job Description

NOW HIRING

- Passenger Services Agent (FT / Night Shift)

Location:

Cleveland Hopkins International Airport (CLE)

Company:

HuntleighUSA Pay Rate:

$12.00 per hour + tips Join the HuntleighUSA Team HuntleighUSA is urgently hiring Passenger Services Agents at Cleveland Hopkins International Airport (CLE). We are committed to delivering safe, reliable, and compassionate service to airline passengers every day. If you are passionate about helping others, enjoy a fast-paced airport environment, and want to be part of a team that makes a real difference in the travel experience, we want to hear from you immediately. Position Summary The Passenger Services Agent provides courteous, efficient, and professional assistance to airline passengers who require wheelchair or aisle chair support. This role ensures every passenger is safely transported through the airport while maintaining HuntleighUSA's high standards of safety, service, and professionalism. You will serve as a welcoming presence for travelers, assisting them with navigation through the airport and ensuring they reach their destination with care and dignity. Key Responsibilities Safely transport passengers throughout the airport while maintaining awareness of surroundings and potential hazards Provide wheelchair and aisle chair assistance for departing and arriving passengers Assist passengers with luggage handling while ensuring comfort and safety Support passengers with visual or hearing impairments Escort passengers to gates, restrooms, dining areas, or animal relief areas as needed Communicate effectively with gate agents, dispatchers, and airport staff Complete required reports and maintain accurate wheelchair usage logs Follow all TSA, airport, and HuntleighUSA safety and operational procedures Deliver professional and courteous customer service at all times What We're Looking For High School Diploma or equivalent Previous experience in customer service, hospitality, or airport operations is a plus Strong communication skills with a positive, professional attitude Ability to read, write, and follow verbal and written instructions in English Must pass pre-employment and random drug and alcohol screenings Reliable transportation to and from work Physical Requirements Ability to lift, push, or pull up to 75 pounds Ability to stand, walk, bend, and move for extended periods Ability to work indoors and outdoors in varying weather conditions Work Environment This role is based in a fast-paced airport environment with daily interaction with passengers, airline staff, and airport personnel. Team members are expected to maintain professionalism while ensuring safe, efficient, and compassionate service for all travelers. Why Join HuntleighUSA Competitive pay and flexible scheduling Medical, dental, and vision benefits (eligibility may apply) Opportunities for growth and advancement Hands-on experience in airport and airline operations Supportive, team-oriented culture where your work makes a difference

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