Ramp/Passenger Service Agent

Worldwide Flight Services, Inc.

•

Sioux Falls, South Dakota

•

PERMANENT

Updated 09/02/2026

Job Description

Job Summary

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The part-time Airline Services Agent is responsible for supporting both ramp operations and passenger services at the airport. Duties include loading and unloading baggage and cargo, marshaling aircraft, and operating ground support equipment. Additionally, the agent assists passengers with check-in, boarding, ticketing, baggage handling, and addressing customer inquiries. The role requires strong attention to safety, compliance with airport regulations, and excellent customer service skills to ensure smooth and efficient airport operations.

Compensation:

$15.50 Per Hour

Employment Status:

Part-Time

Want to learn more clink the link Day in the Life of a Ramp Agent

Day in the life of a Passenger Service Agent

Responsibilities

Load and unload baggage and cargo from aircraft efficiently and safely

Marshal aircraft to and from gates using hand signals and communication equipment

Operate ground support equipment such as tugs, belt loaders, and forklifts

Conduct pre- and post-flight safety inspections of equipment and ramp areas

Coordinate with flight crews, ground control, and team members for smooth operations

Fill aircraft water tanks and ensure proper servicing levels

Handle baggage claims and transfers, ensuring accurate delivery to connecting flights

Maintain cleanliness and organization of the ramp area, adhering to safety protocols

Complete required flight paperwork, including weight and balance reports

Assist with emergency situations, such as equipment failures or medical incidents

Work in various weather conditions, including extreme heat, cold, and rain

Follow all airport safety and security regulations and report any safety hazards

Make reservations, issue tickets and itineraries, and compute fares for passengers.

Handle baggage check-in, collect excess baggage charges, and provide general travel information

Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.

Manage arrangements for passengers holding reservations, standby travelers, and their luggage.

Determine flight close-out times and complete necessary flight documentation for accuracy.

Handle post-departure procedures, including invalidating tickets and finalizing reports.

Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.

Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.

Minimum Requirements

High school diploma or GED equivalent

Must hold and maintain a valid drivers license

At least 1 year of experience in customer service or related field

Ability to work varied shifts, including weekends, holidays, and nights

Strong verbal and written communication skills

Ability to lift and handle baggage weighing up to 50 lbs

Basic computer proficiency, including the ability to input data and use relevant software

Familiarity with airport regulations and procedures

Ability to pass background checks and comply with airport security requirements

Ability to fluently speak, read, and write the English language

•This job is covered by a collective bargaining agreement of the Transport Workers Union (TWU), a labor union which requires joining the TWU and paying union dues.

•Preferred Skills

Previous experience in an airport, airline, or logistics environment

Knowledge of ticketing, reservations, and fare calculation systems

Experience handling lost and found procedures or baggage claims

Strong organizational skills and attention to detail

Ability to multitask in a fast-paced, high-pressure environment

Knowledge of international shipping and airfreight documentation

Proficiency in a second language for assisting international travelers

Strong conflict resolution and problem-solving abilities

Physical Requirements/Working Conditions

Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs

Frequent standing, walking, and moving throughout the airport terminal or warehouse

Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage

Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow

Manual dexterity required for handling documents, operating computers, and using two-way radios

Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)

Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety compliance

Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins

Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits

Want your pay in advance? Access your pay when you need it through DailyPay app!

Flight benefits!! Paid training.

Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!

Need quality medical care? Multiple options for both full and part-time employees!

Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!

Looking to stay healthy and improve your life? Wellness Programs offered to all employees!

Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Job and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.