Wheelchair Agent

Overview:

Overview A Passenger Service Agent is responsible for assisting airline passengers at the airport, including greeting travelers, helping with ticketing and boarding, providing directions and flight information, and supporting baggage services. The role involves customer service and operational support at ticket counters, gates, and check-in areas. Click Here to Apply!!

Responsibilities:

Key Responsibilities Typical duties include: Greet passengers, airline staff, and clients in a courteous and professional manner. Assist passengers with ticketing, check-in, and boarding procedures. Monitor ticket counter and self-service check-in queues. Provide flight information, directions, and general airport assistance. Help passengers needing special services such as courtesy chairs or baggage carts. Direct oversized luggage, pets, or special baggage to appropriate handling areas. Maintain communication with supervisors regarding issues or operational needs. Keep work areas clean and report maintenance issues. Maintain records, reports, and documentation as required. Follow company policies, safety procedures, and airport security rules. Refer difficult or disruptive passengers to security if necessary. Wear proper uniform and display identification badges at all times. Perform additional duties as assigned by supervisors.

Qualifications:

Requirements Typical requirements for the position include: High school diploma or equivalent Customer service experience preferred Must be 18 years or older Basic computer skills Ability to communicate clearly in English Must be able to stand or walk for long periods Ability to lift 50-70 lbs and move oversized luggage Must pass drug screening and background checks Must qualify for an airport security badge Reliable transportation and communication required Work Environment Passenger Service Agents typically work: At airport ticket counters At boarding gates Around baggage service areas In a fast-paced airport environment interacting with passengers and airline staff.