Hourly - Office Assistant

Position Description The City of Walnut Creek is seeking applicants to fill customer-facing positions that administratively support and serve the Arts & Recreation Department. The Office Assistants will have the opportunity to work at multiple Arts + Rec facilities, including the Civic Park Community Center, Center for Community Arts, Bedford Gallery, Tice Valley Gym, and Heather Farm Community Center. Reporting to the Office Specialist and Program Manager, Office Assistants will support the Department in a variety of programs, events and administrative duties including receptionist functions, registration of patrons for programs, and providing excellent customer service. This is a part-time hourly, non-benefited position with some schedule flexibility. Staff in this position work less than 20 hours per week on average over the span of a year. This position may require working daytime, nights, and weekend shifts depending on facility and program needs. All work is done on-site with no remote work options. The City of Walnut Creek's Arts & Recreation Department The mission of the Arts & Recreation Department is to impact lives in an inclusive, fun, and innovative environment. This position is located primarily at the Civic Park Community Center, which is home to a variety of recreation programs and classes for pre-school ages to active adults, including personal enrichment, dance and fitness, science and nature, sports, and food and cooking. The division also enriches the lives of seniors, and physically or developmentally disabled youth and adults by providing relevant and stimulating programs and services. Learn more about Walnut Creek Arts & Recreation at: https://www.walnutcreekartsrec.org Representative Duties Under close supervision, this position will assist with programs, events, and office administration. Key duties of an Office Assistant include, but are not limited to: Directly communicate with customers in person, through email and by phone; Demonstrate an understanding of Arts + Rec programs and interact with the public to provide information about Arts + Rec, to explain programs, classes, and events, to assist patrons in selecting programs and suggesting options suitable for their needs; Collect payments using a point-of-salesy stem; Register patrons into programs, classes and events, and process withdrawals and refunds; Operate a front desk station and monitor designated facility; Perform a variety of administrative functions to support the Arts + Rec Department; Assist in set up and breakdown of classrooms, events and sites; Assist in implementing, and facilitating event activities; Perform other duties as assigned; This position is part of the Customer Service Central (CSC) team and will provide excellent customer service and program assistance to Arts & Recreation participants, including customers of youth and adult classes, senior programming, special events, and specialized recreation programming.

Qualifications Guidelines Education and Experience:

Minimum qualifications include High School Graduation or Equivalent. Clerical experience in a recreation-office environment is preferred. On-the-job training will be provided.

Ideal Candidate:

Outstanding people skills, with an out going, friendly personality, showing patience and excellent customer service skills; Ability to work independently and as a member of a team; Ability to multi task in a fast-paced and ever-changing environment; Adaptable with an openness to working with a team to support Arts + Rec programming for all; Highly organized and detail oriented; Excellent verbal and written communication skills; Technologically proficient with experience using Microsoft Word, Excel, Outlook, Canva, Google Suite, etc.

Essential physical duties include:

Bending, stooping, standing, and sitting for long periods of time; Carrying, lifting, rolling, sliding, and maneuvering equipment such as large round and rectangular tables, chairs, and other equipment; Ability to lift equipment ranging 15 to 25 pounds. Supplemental Information Interested applicants must apply online at www.walnutcreekca.gov/careers to be eligible for consideration. All applicants will be notified by email as to whether or not they are invited to participate further in the selection process. Candidates considered for employment will undergo California DOJ and FBI fingerprinting as well as TB testing as part of the background process. If special accommodations are necessary at any stage of the recruitment and selection process, please provide the Human Resources Department with advance notice and every attempt will be made to consider your request. Human Resources can be reached via phone at 925-943-5815 between 8am-5pm and via email at jobs@walnut-creek.org. •This job announcement will close without notice when a sufficient number of applications have been received.