Head Racket Professional

Head Racket Professional Troon- Cliff Drysdale Management Alpharetta, GA Job Details 1 day ago Qualifications Customer communication Staff supervision Customer training Program management Customer relationship building Customer retention Customer service Team leadership Sports and outdoor activities Employment law Staff scheduling Sports coaching class instruction HR legal compliance Team scheduling Performance feedback (performance evaluation method) Mid-level HR compliance Team training Customer engagement Recruiting Fitness customer service Events management Guest rapport building Risk & issue management POS systems Event customer service One-on-one instruction Staffing management Facilities maintenance Marketing Full Job Description General Purpose Responsible for leading and delivering high-quality padel programming and instruction while supporting the General Manager in the execution of racquet sports operations. Serves as the primary on-court leader for padel, fostering strong relationships with members, guests, and staff to ensure an exceptional padel experience. Supports participation growth, instructional excellence, and program consistency while upholding club standards, policies, and brand expectations. The position may also support other racquet sports like tennis or pickleball through coaching and event support, but is primarily responsible for the padel department. Essential Duties and Responsibilities Devotes the majority of each day to on-court instruction, program execution, and padel-specific leadership responsibilities. Leads the day-to-day execution of all padel programming, including lessons, clinics, leagues, camps, events, and introductory programs, in alignment with club and departmental standards. Provides high-quality private and group instruction while maintaining a visible and engaged on-court presence. Supports the General Manager in the development and activation of the annual padel programming calendar. Assists with monitoring padel participation, utilization, and revenue performance; provides feedback and recommendations to support departmental goals. Ensures accurate on-court programming entry into the POS system and adherence to established charging and accounting procedures. Assists in maintaining accurate participation, lesson, and membership data related to padel programming. Supports padel staff recruitment, onboarding, training, scheduling, and performance feedback as directed by the Director of Racquets. Leads by example in professionalism, service standards, teaching quality, and member engagement. Ensures all padel associates comply with company policies, facility procedures, employee handbook guidelines, and applicable employment laws. Coordinates with General Manager on marketing, communication, and promotion of padel programs, events, and initiatives. Builds strong relationships with members and guests to encourage participation, retention, and overall satisfaction. Ensures padel courts, equipment, and teaching areas are maintained daily in safe, clean, and playable condition; reports maintenance or safety issues promptly. Enforces safety standards and risk management procedures during all padel programming and activities. Maintains a consistent and reliable on-site presence; communicates schedule and coverage needs to the Director of Racquets. Attends department meetings, training sessions, and facility leadership meetings as requested. Demonstrates a positive attitude, growth mindset, and commitment to continuous improvement in teaching, programming, and service delivery. Performs other duties as assigned in support of racquets operations, member experience, and facility goals. About Cliff Drysdale Tennis Cliff Drysdale Tennis (CDT) offers the opportunity for advancing in the racquet sports management industry for those that excel. CDT manages 30+ racquet sports and fitness facilities throughout the United States and is always looking for experienced racquet sport teaching professionals to join our growing team. The CDT Professional provides exceptional instruction and customer service to create an outstanding racquet sports experience and advance the industry. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.